Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Professional development opportunities
Job Description
The hiring establishment is a prestigious resort spa located in the heart of Napa Valley, known for delivering luxurious wellness experiences that perfectly complement the region's renowned wine-country ambiance. This establishment is a prominent player in the luxury hospitality industry, catering to discerning guests seeking relaxation, rejuvenation, and holistic wellness treatments amid scenic surroundings. The spa embraces the essence of Napa Valley by integrating local ingredients, terroir, and seasonal elements in its treatment offerings, enhancing the authenticity and uniqueness of its services. They maintain a strong commitment to exceptional guest service, meticulous cleanliness, and innovative wellness solutions, thereby positioning themselves... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 3 years of spa management or leadership experience
- Proven track record of managing budgets and financial performance
- Excellent organizational and multitasking abilities
- Strong leadership and team-building skills
- Knowledge of health and safety regulations and compliance
- Ability to work flexible hours including weekends and holidays
- Proficiency with spa management software and scheduling systems
- Exceptional customer service and communication skills
Job Qualifications
- 3-5 plus years of leadership experience in a spa, wellness center, or luxury hospitality environment
- At least 2 years in a supervisory or manager role
- Strong financial acumen with proven experience managing a profit and loss statement
- Demonstrated success in building and leading teams in a high-touch guest environment
- Knowledge of spa software, point-of-sale systems, inventory control, and scheduling platforms
- Excellent communication and interpersonal skills
- Experience in a luxury resort or hotel spa preferred
- Background as a licensed therapist or esthetician is a plus
- Familiarity with Napa Valley market and luxury traveler expectations
Job Duties
- Oversee daily spa operations including front desk, locker rooms, treatment rooms, and relaxation areas to ensure consistent service delivery
- Develop, implement, and maintain standard operating procedures for spa services, guest journeys, cleanliness, sanitation, and safety
- Manage scheduling to balance therapist productivity, guest demand, and labor costs
- Ensure all licenses, certifications, and inspections are current and compliant
- Own the spa profit and loss including forecasting, budgeting, and delivering revenue and gross operating profit targets
- Optimize treatment mix, pricing, and promotions based on demand patterns and guest feedback
- Drive retail strategy including product curation, merchandising, inventory, and shrink management to maximize retail capture and average retail per guest
- Analyze daily and weekly key performance indicators and make operational adjustments
- Curate Napa-specific wellness experiences leveraging local ingredients and seasonality
- Ensure consistent luxury service standards with personalized greetings and consultative recommendations
- Monitor guest feedback channels and implement action plans to maintain top-tier satisfaction scores
- Partner with marketing and revenue teams to create packages and promotions
- Recruit, train, and develop a high-performing spa team
- Implement ongoing product and treatment training with vendor partners
- Foster a culture of accountability and wellness and conduct regular performance reviews
- Create and manage incentive programs for upselling and retail performance
- Collaborate with other resort departments such as Rooms, Food and Beverage, Sales, Events, Engineering, and Housekeeping to enhance overall guest experience and facility standards
- Provide accurate information to sales for proposals and VIP itineraries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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