Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Our client is a prestigious luxury resort located in the heart of Napa Valley, renowned for its exceptional guest services and exquisite wellness offerings that resonate with the region's acclaimed wine country heritage. This resort is dedicated to providing a holistic and luxurious experience that combines relaxation, wellness, and the natural beauty of Napa Valley. As a celebrated destination, the resort consistently seeks to elevate guest satisfaction and deliver memorable experiences that foster return visits and loyal clientele. The spa at the resort plays a critical role in this mission by offering bespoke treatments tailored to incorporate local ingredients, seasonality,... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 3-5+ years of leadership experience in spa or luxury hospitality
- At least 2 years in a supervisory or manager capacity
- Proven financial management skills including P&L oversight
- Strong communication and interpersonal abilities
- Ability to manage and develop staff
- Knowledge of spa operational software and systems
- Commitment to high standards of guest service and compliance
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- 3-5+ years of leadership experience in a spa, wellness center, or luxury hospitality environment
- At least 2 years in a supervisory or manager role
- Strong financial acumen with proven experience managing a P&L and hitting revenue and profit targets
- Demonstrated success in building and leading teams in a high-touch guest environment
- Knowledge of spa software, POS systems, inventory control, and scheduling platforms
- Excellent communication and interpersonal skills
- Able to influence across departments
- Experience in a luxury resort or hotel spa is preferred
- Background as a licensed therapist or esthetician is a plus but not required
- Familiarity with Napa Valley market and luxury traveler expectations
Job Duties
- Oversee daily spa operations including front desk, locker rooms, treatment rooms, relaxation areas, and fitness/wellness areas if applicable
- Develop, implement, and maintain SOPs for all spa services, guest journeys, cleanliness, sanitation, and safety
- Manage scheduling to balance therapist productivity, guest demand, and labor costs
- Ensure all licenses, certifications, and inspections are current and compliant
- Own the spa P&L including forecast, budget, and delivering revenue, GOP, and flow-through targets
- Optimize treatment mix, pricing, and promotions based on demand patterns, competitive set, and guest feedback
- Drive retail strategy including product curation, merchandising, inventory, and shrink management to maximize retail capture and average retail per guest
- Analyze daily and weekly KPIs such as treatment utilization, therapist productivity, revenue per available treatment hour, retail per ticket, payroll percentage, and cost of goods, and make quick course corrections
- Curate a Napa-specific wellness experience leveraging local ingredients, terroir, and seasonality in treatments and retail
- Ensure consistent luxury service standards with personalized greetings, consultative treatment recommendations, and warm handoffs to other outlets like F&B, tasting rooms, and activities
- Monitor guest feedback channels including post-stay surveys, online reviews, and in-stay feedback and implement action plans to maintain top-tier scores
- Partner with Marketing and Revenue teams to create packages, promotions, and content highlighting the spa and wellness offerings
- Recruit, train, and develop a high-performing spa team including therapists, estheticians, attendants, front desk, and supervisors
- Implement ongoing product and treatment training with vendor partners and internal trainers
- Foster a culture of accountability, wellness, and hospitality through regular one-on-ones and performance reviews aligned with KPIs
- Create and manage incentive programs for upselling, cross-selling, and retail performance while maintaining service integrity
- Collaborate closely with Rooms, F&B, Sales & Events, and Revenue to integrate spa operations into group offerings such as retreats, weddings, and corporate programs
- Coordinate with Engineering and Housekeeping to maintain spa facilities at luxury standards and minimize downtime
- Provide accurate and timely information to Sales for proposals, site inspections, and VIP itineraries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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