Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
wellness programs
Job Description
The spa manager position is offered by a luxury resort located in Napa Valley, a region renowned worldwide for its exceptional wine-country experiences and vibrant hospitality scene. This establishment prides itself on delivering exquisite, high-end services and amenities that reflect the unique terroir and tranquil environment of Napa. The resort encompasses lavish accommodations, gourmet dining, and an expansive spa and wellness center that serves as a sanctuary for guests seeking relaxation, rejuvenation, and holistic wellness. The organization emphasizes superior guest satisfaction, meticulous attention to detail, and seamless integration of wellness offerings with other resort activities to create a comprehensive and... Show More
Job Requirements
- Bachelor’s degree or equivalent experience preferred
- 3-5+ years of leadership experience in spa or wellness setting
- Minimum 2 years in supervisory or management capacity
- Strong financial management skills including P&L oversight
- Knowledge of relevant spa software and scheduling platforms
- Ability to lead and motivate a diverse team
- Superior communication and interpersonal skills
- Commitment to high standards of guest service and operational excellence
Job Qualifications
- 3-5+ years of leadership experience in spa or luxury hospitality environments
- Minimum 2 years in supervisory or management roles
- Strong financial acumen with experience managing P&L and meeting revenue and profit targets
- Proven success in building and leading guest-focused teams
- Knowledge of spa management software, POS, inventory control, and scheduling systems
- Excellent communication and interpersonal skills with cross-department influence
- Experience in luxury resort or hotel spa preferred
- Background as licensed therapist or esthetician a plus
- Familiarity with Napa Valley market and luxury traveler expectations
Job Duties
- Oversee daily spa operations including front desk, locker rooms, treatment rooms, and relaxation areas
- Develop, implement, and maintain standard operating procedures for spa services and safety
- Manage scheduling to optimize therapist productivity and labor costs
- Ensure compliance with all licenses, certifications, and inspections
- Own spa profit and loss including forecasting, budgeting, and achieving revenue targets
- Optimize treatment mix, pricing, and promotions based on demand and guest feedback
- Drive retail strategy including product curation, merchandising, and inventory management
- Analyze key performance indicators and implement quick improvements
- Curate wellness experiences leveraging local ingredients and terroir
- Ensure consistent luxury service standards and warm guest interactions
- Monitor and act on guest feedback to maintain top satisfaction scores
- Partner with marketing and revenue teams on packages and promotions
- Recruit, train, and develop a high-performing spa team
- Conduct regular performance reviews and foster a culture of accountability
- Create and manage incentive programs for sales and retail performance
- Collaborate cross-functionally with resort departments to integrate spa offerings
- Coordinate with engineering and housekeeping to maintain spa facilities
- Provide timely information to sales for proposals and VIP itineraries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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