Job Overview
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
On-site wellness programs
Job Description
Prairie Band Casino & Resort is a prominent entertainment and hospitality establishment dedicated to providing guests with exceptional experiences through a variety of high-quality services and amenities. As a well-established resort destination, it offers an engaging atmosphere that combines leisure, gaming, dining, and wellness facilities to cater to a diverse clientele. The resort prides itself on its commitment to customer satisfaction, community engagement, and cultural respect, emphasizing the inclusion of Native American preferences in its hiring practices and operations. The facility is designed to ensure that every guest receives personalized and attentive service, making it a preferred choice for relaxation... Show More
Job Requirements
- High school diploma or GED
- Previous experience in a supervisory or leadership role preferred
- Strong organizational and multitasking abilities
- Excellent communication skills
- Proficient in computer skills and office equipment
- Must be able to stand, stoop, kneel, crouch, bend, walk, and talk as required
- Ability to lift and move up to 25 pounds
- Availability to work flexible hours including nights, weekends, and holidays
- Ability to build rapport and provide excellent customer service
- Good verbal and written communication skills
- Professional appearance and discretion
Job Qualifications
- High school diploma or GED
- Effective leadership skills and a strong work ethic
- Excellent customer service skills
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Creative in marketing, promotion, and programming
- Able to show initiative and make decisions
- Proficient in appropriate computer skills and office equipment
- Must be able to build rapport with guests
- Ability to explain various treatments/services to guests
- Energetic, enthusiastic, and motivational
- Professional manner, discretion, and appearance
- Good verbal and written skills
- Strong team player
- A comfort level with product recommendation
- Availability when needed, including nights, weekends, and holidays
Job Duties
- Serves as assistant to the Spa Manager
- Assists in developing a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance
- Submits all paperwork and financial reporting, including payroll
- Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques
- Helps to supervise and follow up on guest requests and comments
- Assists in the training and supervision of all front desk staff
- Assists in developing the staffing schedule to ensure adequate coverage
- Supervises effective daily operations, including opening and closing procedures, facility inspections, and general facility maintenance
- Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events
- Helps ensure that the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times
- If applicable, assists in developing and planning a diverse calendar of enjoyable programs and activities such as fitness and wellness programs, aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services
- Assists in conducting orientations, including an introduction to the facility, services, programs, policies, and procedures
- If applicable, works to address resident questions and concerns
- If applicable, assists in preparing bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter, and maintains bulletin board
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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