Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
tuition paid upfront at network schools
Free lunch
Free parking
free theme park admission
Medical insurance
financial benefits
Paid Time Off
Job Description
Aulani, A Disney Resort and Spa, is a luxury Hawaiian resort that combines the magic of Disney with the natural beauty and culture of Hawaii. Situated on the picturesque island of Oahu, Aulani offers a unique vacation experience that caters to families, couples, and individuals seeking relaxation and entertainment in an enchanting setting. The resort features multiple pools, a water park, world-class dining, and a full-service spa that incorporates traditional Hawaiian wellness techniques alongside modern treatments. As part of the Disney family, Aulani upholds the highest standards of guest service, storytelling, and immersive experiences, making it a premier destination for... Show More
Job Requirements
- Must be detail oriented and have the ability to multi task
- Must have enthusiasm and possess excellent guest service skills
- Excellent communication and listening skills
- Enjoy working with people and possess a friendly and outgoing personality
- Follows open and close procedures including counting out and balancing of funds at beginning and end of shifts
- Adhere to loss prevention guidelines
- Follow stock replenishment procedures
- Prior retail and/or sales experience helpful
- Basic mathematical skills are necessary
Job Qualifications
- Must be detail oriented and have the ability to multi task
- Must have enthusiasm and possess excellent guest service skills
- Excellent communication and listening skills
- Enjoy working with people and possess a friendly and outgoing personality
- Follows open and close procedures including counting out and balancing of funds at beginning and end of shifts
- Adhere to loss prevention guidelines
- Follow stock replenishment procedures
- Prior retail and/or sales experience helpful
- Comfortable with suggestive selling
- Basic mathematical skills
- Prior concierge or reservation sales experience preferred
- Sales training preferred
- Computer knowledge and ease of use
- Knowledge of Hawaiian or Japanese language preferred
Job Duties
- Properly open and close spa each day according to standard operating procedures
- Accurately book, change and cancel spa appointments
- Review guest appointment schedules as needed
- Acknowledge and greet guests who enter and leave the spa facilities
- Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
- Utilize spa computers with skill and proficiency
- Maintain a spa desk bank
- Answer the phone promptly and use the guest's name throughout the phone conversation
- Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker facility area
- Actively promote spa treatments, services, sessions, retail, programs and promotions
- Maintain a clean, safe, fully stocked and well-organized work area
- Handle guests' questions and concerns professionally and courteously
- Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
- Regularly attend, participate in and support ongoing training to remain knowledgeable about current spa trends
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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