Spa Host

Bend, OR, USA|

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $20.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and Development

flexible schedule

Job Description

The hiring establishment is a luxury spa facility that offers a serene and rejuvenating environment for its guests. This spa is dedicated to providing outstanding personal service through a variety of treatments, wellness programs, and retail products tailored to meet the needs of its discerning clientele. As a leading spa destination, it combines high standards of service with a calming atmosphere designed to promote relaxation and well-being. The spa is part of a larger hospitality organization, known for its excellent guest satisfaction and commitment to quality in both services and products offered. Employment at this spa provides an opportunity for... Show More

Job Requirements

High school diploma or equivalent
1-2 years of customer service experience
Experience in spa or hospitality industry preferred
Computer literacy including Microsoft Windows and Office
Ability to use spreadsheets
Excellent communication skills
Ability to work independently without constant supervision
Positive attitude
Ability to stand or remain at assigned post for extended periods
Ability to handle money accurately
Basic knowledge of spa operations and software
Willingness to attend training and staff meetings

Job Qualifications

1-2 years of customer service experience
Experience in spa or hospitality industry preferred
Computer literate with proficiency in Microsoft Windows and Office
Ability to use spreadsheets
Ability to perform all essential duties satisfactorily
Strong communication and interpersonal skills
Ability to maintain a positive attitude and work independently
Knowledge of spa software for POS and scheduling preferred
Ability to handle money accurately
Ability to manage time effectively and multitask
Customer service oriented

Job Duties

Issue spa lockers, robes and slippers to guests and escort guests to the relaxation room
Provide orientation, tour, explaining spa amenities offered and answering guests’ questions
Maintain a safe, clean and well-organized spa environment through regular monitoring of locker/facility area
Stock locker room supplies and amenities and keep accurate supply and inventory sheets
Review spa appointments regularly and promote spa treatments, services, sessions, and retail products along with promotions or discounts
Provide exceptional customer service by responding promptly to guest inquiries and keeping clean and organized work and retail display areas
Handle guests’ questions and concerns professionally and courteously
Work independently and maintain assigned post for extended periods
Maintain a positive attitude and contribute to a quality work environment
Attend, participate and support training and staff meetings
Assist in all areas of spa operation as requested by management
Communicate to management any occurrences involving staff or guests requiring attention
Book and check out all spa appointments during shifts
Maintain full knowledge of spa menu and ability to explain each service
Possess full knowledge of spa computer software for POS and scheduling
Perform closing of spa software with reports and tickets
Diligently perform opening and closing tasks and follow all protocols accurately
Assist in flipping treatment rooms and restocking the backbar
Handle money accurately
Make confirmation calls 24 hours in advance informing guests of cancellation policy
Drop linen to housekeeping regularly and check on clean linen
Check shipment area for arriving packages

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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