Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The Grand Sierra Resort Spa Department, located within the vibrant Grand Sierra Resort, is a premier destination known for its luxurious accommodations, exceptional amenities, and outstanding guest services. Situated in Reno, Nevada, the resort offers a comprehensive range of hospitality services, including gaming, dining, entertainment, and a full-service spa. The Spa Department is dedicated to delivering an unparalleled wellness experience by combining relaxation, rejuvenation, and professional care in a tranquil and upscale setting. As part of the Resoort's broader commitment to excellence, the spa team supports the health and well-being of guests through various therapeutic treatments, personal care services, and... Show More
Job Requirements
- Must have a track record of performing each essential responsibility satisfactorily
- Be able to provide clear direction, instruction and guidance to guests
- Must be able to listen and respond to guest inquiries in a positive and professional manner
- High school diploma or GED preferred
- Minimum 1 years of experience in spa operations preferred
- Any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities
- Exceptional oral and written communication skills
- Interpersonal skills to productively deal with business contacts and team members at all levels of the company
- Possess a strong attention to detail and engaging presentation skills
- Ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public
- Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form
- Excellent time management, problem solving and organizational skills
Job Qualifications
- High school diploma or GED preferred
- Minimum 1 years of experience in spa operations preferred
- Exceptional oral and written communication skills
- Interpersonal skills to productively deal with business contacts and team members at all levels of the company
- Possess a strong attention to detail and engaging presentation skills
- Ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Excellent time management, problem solving and organizational skills
Job Duties
- Listen and respond to guest inquiries using a positive, clear speaking voice
- Answer questions and offer assistance to provide guest satisfaction
- Relay accurate information to guests regarding hours of operation, hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service
- Ensure that all guests are on time for their treatments by communicating where to wait and by locating them throughout the spa prior to their service
- Follow through on guest requests and needs completing all necessary communications
- Ability to stand and exert well-paced mobility for up to 8 hours in length
- Assist treatment staff with spa treatment preparation and clean up as needed
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: