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Passport Resorts

Spa Guest Service Agent

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $23.00
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Benefits

Paid Time Off
Health Insurance
401k Retirement Option
Hospitality training
Opportunity for advancement
employee discount
Free parking

Job Description

Cavallo Point Lodge is a renowned luxury lodge situated at the base of the iconic Golden Gate Bridge in Sausalito, within the San Francisco Bay area. Known for its breathtaking views of the San Francisco skyline and the Golden Gate Bridge, the lodge offers guests an exceptional experience characterized by elegant accommodations, fine dining options, a healing arts center and spa, a cooking school, and versatile meeting facilities. As a member of Historic Hotels of America, Cavallo Point Lodge holds a prestigious place in the hospitality industry. It has been honored as one of the "Top 10 New American Landmarks"... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to work full time with flexible hours including weekends and holidays
  • Excellent customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Friendly and outgoing personality
  • Ability to handle cash and transactions accurately
  • Physical stamina to stand and move for extended periods

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in guest service or hospitality preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and manage time effectively
  • Friendly, outgoing, and professional demeanor
  • Basic computer proficiency for front desk operations
  • Knowledge of spa and wellness industry is a plus

Job Duties

  • Provide exceptional guest service in all spa areas including relaxation zones, tea bar, retail, and front desk
  • Handle guest check-ins and check-outs at the spa front desk efficiently
  • Assist guests with inquiries, appointments, and product recommendations
  • Maintain cleanliness and organization in guest service areas
  • Manage transactions and maintain accurate records of sales and services
  • Collaborate with spa staff and other departments to ensure seamless service delivery
  • Promote spa services and retail products actively to guests

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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