Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Job Description
Located in the vibrant city of Louisville, Kentucky, the Omni Louisville Hotel stands as a significant urban landmark that beautifully reflects the city's rich history and authentic character. The hotel is a striking feature of the Louisville skyline, showcasing iconic glass ends and offering 612 rooms designed to provide guests with an unforgettable experience. The hotel boasts an impressive rooftop bar and pool with seamless indoor and outdoor integration that offers stunning views of downtown Louisville, inviting guests to unwind, relax, and socialize in an atmosphere that embodies the essence of the city. The blending of Louisville's heritage and culture... Show More
Job Requirements
- Minimum 6 months' guest service experience
- Ability to clearly and pleasantly communicate verbally and in writing in English
- Developed computer skills for efficient information input
- Ability to work well with team members across departments
- Capacity to make quick and accurate decisions
- Capability to work under pressure managing many reservations and requests
- Strong organizational and multitasking skills
- Ability to maintain composure and professionalism in stressful situations
- Physical ability to move and handle objects up to 30 pounds
- Endurance to stand or walk for long periods
- Availability to work varied shifts including weekends and holidays
- STAR Certification before starting
Job Qualifications
- Minimum 6 months' guest service experience required preferably in a hotel or spa environment
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone
- Ability to accurately and efficiently input information into computer systems with developed computer proficiencies
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to think clearly quickly and make concise decisions
- Ability to work well under pressure managing a high volume of reservations and guest requests
- Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment
- Ability to handle stressful situations while maintaining a calm and welcoming demeanor
- Move lift carry push pull and place objects weighing up to 30 pounds without assistance
- Stand or walk for an extended period or for an entire work shift
- Must be able to work a variety of shifts including weekends and holidays
- Must be STAR Certified prior to first day
Job Duties
- Work as part of the spa therapy team to consistently provide the highest possible standard of guest service creating a sensory journey for guests helping them to rest relax and regain a sense of balance and harmony in their lives
- Responsible for scheduling and confirming appointments greeting guests providing locker set up of robes and slippers and checking in and checking out of guests
- Ensure pre-selling up-selling and cross-selling of services to each and every guest
- Relay with confidence both product and service benefits to guests and assist with closing of retail sales
- Ensure all guest challenges are resolved in a timely manner and management is made aware of situation
- Maintain proper retail inventory levels according to par
- Assist Spa Attendants when needed to ensure all treatment rooms locker rooms relaxation lounge and reception area are clean stocked and presentable at all times
- Perform various duties to assist staff and management as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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