Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Spa Relais is a premier spa destination known for its dedication to providing an atmosphere of tranquility combined with luxury for its guests. The spa offers a comprehensive range of services designed to enhance wellness, relaxation, and beauty. Located in an inviting and serene environment, Spa Relais prides itself on a commitment to exceptional customer service, sophisticated amenities, and a personalized experience for every visitor. The spa is an ideal haven for individuals seeking a rejuvenating getaway from the stresses of everyday life.
As a Spa Front Desk Agent at Spa Relais, your role is crucial in setting... Show More
As a Spa Front Desk Agent at Spa Relais, your role is crucial in setting... Show More
Job Requirements
- High school diploma or GED
- two years experience in the spa, guest services, front desk, or related professional area
- must be available to work evenings
- must be available to work weekends
- book4time management system knowledge is preferred
- must be detail-oriented and have the ability to multi-task
- ability to be efficient and productive in a fast-paced environment
- must have enthusiasm and possess excellent customer service skills
- must possess basic math and money-handling skills
- enjoy working with people and possess a friendly and outgoing personality
Job Qualifications
- High school diploma or GED
- two years experience in the spa, guest services, front desk, or related professional area
- book4time management system knowledge is preferred
- must have enthusiasm and possess excellent customer service skills
- must possess basic math and money-handling skills
- enjoy working with people and possess a friendly and outgoing personality
Job Duties
- Greet and welcome guests in a friendly and professional manner as they arrive
- provide tours of the spa facilities, showcasing various amenities and services available to guests
- check-in guests efficiently and accurately, ensuring all necessary information is obtained and recorded while verifying guest appointments, confirming treatment preferences, scheduling changes, and special requests
- maintain a thorough knowledge of spa services, pricing, and availability to answer guest inquiries effectively
- handle cash and credit card transactions, ensuring proper recording and adherence to financial procedures
- maintain a clean and organized front desk area and spa boutique, including stocking supplies, promotional materials, and retail items
- assist with general administrative tasks, such as answering phone calls, responding to emails, and handling guest inquiries
- consistently provide excellent customer service, going above and beyond to exceed guest expectations
- assist guests in spa boutique by answering questions, recommending items, and keeping the space organized and restocked
- build strong relationships with guests, fostering a positive and personalized experience during their spa visit
- assist with the check-out process, ensuring accurate billing and payment processing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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