Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career Development
Job Description
Four Winds Casinos is a prominent and well-respected entertainment and hospitality provider known for delivering exceptional guest experiences within the casino and resort industry. Operating multiple locations, Four Winds Casinos combines exciting gaming opportunities with luxurious amenities, including spas, boutique shops, and dining establishments, creating a comprehensive and engaging environment for visitors seeking both relaxation and entertainment. Known for its commitment to guest satisfaction, quality service, and a dynamic workplace culture, Four Winds Casinos has established itself as a premier destination for those looking to enjoy a sophisticated casino experience.
The Spa Front Desk Agent role at Four Win... Show More
The Spa Front Desk Agent role at Four Win... Show More
Job Requirements
- High school diploma or general education degree (GED)
- some college education preferred
- previous spa or hotel experience preferred
- proficient accuracy in basic computer literacy required
- must be able to interact positively and professionally with a variety of people
- must possess a positive and cooperative attitude
- must be friendly and outgoing
- must have a level 4 gaming license
- ability to read, analyze, and interpret documents
- ability to respond to inquiries
- ability to perform basic math operations
- ability to apply common sense reasoning to situations
Job Qualifications
- High school diploma or general education degree (GED) preferred
- some college education preferred
- previous spa or hotel experience preferred
- must be able to interact positively and professionally with a variety of people
- should understand the market and how to interact with sensitivity to guest needs
- must possess a positive and cooperative attitude, exercising reason
- must be friendly and outgoing and not uncomfortable with recommending products or closing retail sales for staff members
- proficient accuracy in basic computer literacy required
- this position requires a level 4 gaming license
- ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents
- ability to respond to common inquiries from other employees or guests
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- ability to apply common sense reasoning to variety of situations
Job Duties
- Greets guests and answers telephones
- schedules appointments for guests or checks them in upon arrival
- answers guests' questions relating to spa, boutique, hand and foot spa and locker rooms
- suggests add-ons or other services
- assigns lockers to guests
- assures each guest has filled out proper release forms and intake forms based on their scheduled services
- alerts therapists to any issues
- assures therapists have proper paperwork prior to the beginning of the service
- assures that each guest profile is as complete as possible and has a cell phone, address and email address on file
- assures hourly that guests are checked out properly
- watches guests waiting areas to assure guests are not forgotten
- refers guest problems or complaints to supervisor according to guest problem resolution policy
- contacts guests for payment in the event the guest did not check out upon departure
- initiates reminder calls or reminder emails if needed
- adheres to Four Winds Casinos standards for guest service
- has a complete understanding of the cloud-based software and must understand how to book appointments, cancel appointments, move appointments
- must have a thorough understanding of the facilities policies relating to late shows, cancellations
- prepares all paperwork for the next day
- prints schedule
- communicates appointments to therapists when they are added when they are in an appointment
- performs other job-related duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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