Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $98,000.00 - $129,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Life insurance
Group disability insurance
Travel Discounts
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences through its diverse portfolio of brands. Among these distinguished brands is W Hotels, known for its innovative approach to luxury, blending vibrant culture with contemporary design to create an unforgettable atmosphere for guests. The W Philadelphia hotel, located at 1439 Chestnut Street in Philadelphia, Pennsylvania, embodies this spirit by offering a dynamic and inviting environment for both guests and employees. This full-time opportunity is situated within the W Philadelphia Hotel's Spa Department, an essential part of the hotel's comprehensive wellness... Show More
Job Requirements
- 2-year degree from an accredited university in business administration, hotel and restaurant management or related major
- 4 years experience in spa, guest services, front desk, sales and marketing or related area
- or 4-year bachelor’s degree in business administration, hotel and restaurant management or related major
- 2 years experience in spa, guest services, front desk, sales and marketing or related area
- Strong leadership skills
- Excellent communication skills
- Ability to manage budgets and financial reports
Job Qualifications
- 2-year degree in Business Administration, Hotel and Restaurant Management or related field with 4 years relevant experience
- or 4-year bachelor’s degree with 2 years relevant experience
- Proven experience in spa management or related guest services roles
- Strong leadership and team management skills
- Knowledge of spa operations, sales, marketing, and budget management
- Excellent customer service and communication abilities
- Skilled in vendor relations and inventory control
- Ability to analyze data and implement improvement plans
Job Duties
- Manage all areas of the spa including programs, services, hours of operation, facilities and staff
- Coordinate delivery of spa services such as salon, skin care, fitness, wellness, massage, reservations and reception
- Lead and supervise management and hourly employees to ensure smooth spa operations
- Develop and execute spa sales and marketing strategies including promotions, group services and advertising
- Oversee vendor selection, contract agreements, product research, purchasing and inventory control
- Manage spa budgets, payroll, controllable expenses and financial performance
- Provide leadership in customer service, empower employees, and continuously improve service quality
- Conduct human resources activities including hiring, training, performance appraisals, and employee engagement
- Analyze guest feedback and implement corrective actions to improve satisfaction
- Foster open communication, teamwork, and recognition among spa staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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