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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $102,900.00 - $125,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Group medical
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Employee assistance program
Paid Time Off
401k with Matching
Shift Differential
discretionary quarterly bonuses
Job Description
Wind Creek Hospitality is a renowned hospitality company with a strong presence in the Chicago Southland area, specializing in delivering exceptional experiences in gaming, entertainment, and resort services. Known for its commitment to excellence and guest satisfaction, Wind Creek Hospitality operates multiple facilities catering to a diverse clientele. As part of their dedication to creating memorable and immersive environments, they emphasize a culture that values diversity, inclusivity, and professional growth. The company nurtures a drug-free workplace and adheres strictly to Native American Indian Preference hiring policies, ensuring that their team is comprised of talented individuals from various backgrounds who share... Show More
Job Requirements
- High school diploma or GED
- Bachelor’s degree in related field and three years’ experience in a Spa Management position
- Or seven years’ experience in a Spa Management position
- Or five years’ experience in a Spa Management position with Wind Creek Hospitality
- Five years of work experience in a 4-diamond caliber destination spa as a manager or assistant manager
- Must be proficient in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
- Demonstrated executive level writing and verbal communication skills
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a valid and current state driver’s license and an insurable driving record
- Must have an occupational license pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board
Job Qualifications
- High school diploma or GED
- Bachelor’s degree in related field and three years’ experience in a Spa Management position
- Or seven years’ experience in a Spa Management position
- Or five years’ experience in a Spa Management position with Wind Creek Hospitality
- Five years of work experience in a 4-diamond caliber destination spa as a manager or assistant manager
- Must be proficient in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
- Demonstrated executive level writing and verbal communication skills
- Demonstrated prior experience in development of marketing and promotional programs that resulted in measurable positive financial and other outcomes for the company
- Demonstrated prior experience as a senior manager in opening a destination spa
Job Duties
- Develops a plan to reorganize, re-launch, and operate a life-style wellness centered spa operation
- Develops and meets operating objectives and budgets
- Develops and implements a marketing and sales strategy that will deliver a constant message centered around an escape from the ordinary and increase visits
- Leads the facility staff to deliver customers an escape from their ordinary world and assure that the outcome of every visit results in a feeling of belonging and importance for the customer
- Develops, maintains, and consistently re-invents a menu of healthy-lifestyle driven wellness programs or variable time lengths that incorporate spa services, culinary instruction, and other programs that can be accommodated by on-staff or consulting instructors
- Oversees a dedicated marketing and sales program that is concentrated in key markets and actively participates in resort wide marketing endeavors to stimulate consumer awareness and sales bookings
- Maximize retail revenue by offering a strong and diverse line of spa and culinary merchandise
- Perform monthly inventories and ensure sufficient inventories are maintained to meet operational needs
- Develops and maintains standard operating procedures for facility operations
- Recruits, hires, trains and retains an effective and professional staff
- Actively coaches, mentors and develops team members
- Produces or oversees evaluations for staff
- Monitors departmental service levels and assures that standards are met and customer feedback is exceptional
- Anticipates, identifies and ensures that guest needs are being met in the best possible way
- Keeps staff informed and knowledgeable of pertinent information
- Conducts daily pre-shift meetings and departmental staff meetings as required
- Generates spa & cooking studio forecasts - weekly, monthly, quarterly and annually and interprets, analyzes and reports on the Spa’s financial performance
- Manages labor and operating expenses in accordance to business levels
- Manages inventory
- follow purchasing guidelines
- Ensures compliance with purchasing procedures
- Ensures that accidents and claims are minimized by having staff focused on safety
- Ensures that staff is trained on safety and emergency procedures
- Other duties and responsibilities as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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