Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $116,900.00 - $181,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Hyatt is a globally recognized leader in luxury hospitality, synonymous with exceptional guest experiences and a commitment to outstanding service. Renowned for innovative guest services and a nurturing culture, Hyatt's Miraval Life in Balance Spa at Park Hyatt Aviara stands as a pinnacle of wellness and luxury. This spa integrates holistic wellness philosophies with traditional luxury spa services, creating transformative journeys that support both mind and body. The facility is celebrated for a serene and impeccably curated environment that offers guests a sanctuary of rejuvenation and peace. Park Hyatt Aviara itself is a prestigious luxury resort destination, attracting discerning travelers... Show More
Job Requirements
- bachelor’s degree or equivalent experience
- minimum five years of upper management experience in spa, wellness, or luxury hospitality
- strong leadership and team management skills
- excellent communication and interpersonal skills
- proven track record in financial management and budgeting
- ability to develop and implement strategic plans
- experience with membership growth and retention strategies
- familiarity with luxury service standards such as Forbes
- commitment to exceptional guest service and team collaboration
- ability to innovate and embrace new wellness trends
- capacity to create a positive and inspiring work environment
Job Qualifications
- five years of upper management experience preferred in spa, wellness, or luxury hospitality
- success in membership growth preferred with an understanding of member engagement and retention strategies
- strong financial acumen with the ability to present polished and insightful reports to hotel ownership and executive leadership
- refined verbal and written communication skills with the ability to inspire confidence and trust
- genuine desire to serve and support both guests and employees with empathy, warmth, and professionalism
- proven ability to align teams with Forbes service standards and luxury hospitality expectations
- demonstrated success in team development, operational excellence, and innovative wellness programming
- passion for creating unique and memorable experiences that distinguish the spa from competitors
- commitment to fostering a joyful, collaborative, and high performing workplace culture
Job Duties
- lead all facets of the Miraval Life in Balance Spa including massage, esthetics, salon, fitness, retail, and spa support teams
- elevate the guest journey by aligning all service delivery with Forbes standards and Miraval’s Life in Balance philosophy
- develop and execute long and short term strategies that anticipate industry trends and position the spa as a leader in luxury wellness
- drive thoughtful capital planning by identifying future needs, forecasting emerging modalities, and presenting clear and strategic growth plans
- maintain a pristine, serene, and impeccably curated environment that reflects the highest standards of luxury and wellness
- oversee Miraval Membership programming with a focus on member satisfaction, retention, and long term growth
- build meaningful relationships with members, ensuring their needs are anticipated and exceeded with warmth and authenticity
- foster a culture where every colleague serves as a guest service agent, delivering intuitive, personalized, and heartfelt service
- create signature experiences, rituals, and programming that differentiate the spa and reinforce its status as a premier wellness destination
- recruit, mentor, and inspire a high performing team of leaders, therapists, fitness professionals, and support staff
- cultivate a workplace where colleagues feel valued, empowered, and encouraged to bring joy and creativity to their work
- ensure all team members have the tools, supplies, and resources needed to perform with confidence and efficiency
- develop future spa leaders through coaching, performance management, and professional development pathways
- manage spa financial performance with strong expense control, payroll oversight, and margin optimization
- interpret financial reports and present insights in a polished and compelling manner to hotel ownership and executive leadership
- maintain a clear, data driven retail strategy with ongoing analysis to optimize assortment, merchandising, and revenue growth
- grow participation from in house groups by collaborating with sales, events, and culinary to create integrated wellness and culinary experiences
- partner with marketing and PR to design exciting and elevated activations that support brand visibility and align with PR goals
- stay informed on competitor offerings, industry trends, and emerging wellness modalities to keep the spa innovative and relevant
- develop compelling service menus, seasonal offerings, and signature experiences that embody Miraval’s wellness philosophy and set the spa apart
- oversee the fitness team and continuously evolve programming to reflect current trends, guest preferences, and Miraval’s holistic approach
- introduce new modalities, classes, and experiences that enhance guest engagement and drive participation
- ensure fitness offerings are safe, innovative, and seamlessly integrated into the broader wellness journey
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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