Job Overview
Employment Type
Hourly
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Career Development
Job Description
The Sycuan Band of the Kumeyaay Nation is a vibrant and historic community located in the San Diego region. The ancestors of the Sycuan Band existed many centuries ago as a Tribe living together, farming, hunting, and fishing to survive. Over the years, the Tribe has evolved and now governs its Reservation, owns and operates a state-of-the-art Casino and a beautiful Golf Resort, as well as runs various other business ventures in the region. Despite these modern advancements, the Sycuan Tribe remains deeply connected to its roots and retains an unbreakable sense of community.
Sycuan is mor... Show More
Sycuan is mor... Show More
Job Requirements
- 1 year of guest service experience
- 6 months of receptionist experience
- 6 months of cash handling experience
- Ability to interact effectively with team members and guests
- Ability to communicate effectively in the English language
- Ability to prioritize and perform multiple tasks and assignments
- Ability to perform simple mathematical calculations
- Ability to count cash and make change in a fast-paced environment
- Ability to recognize counterfeit money
- Ability to maintain professionalism and composure
- Ability to understand and follow verbal directives and written directions
- Ability to perform data entry
- Ability to appear for work on time
- Ability to complete forms and documents
- Ability to sit and stand for up to eight hours at a time
- Ability to routinely lift up to 30 lbs
- Ability to bend, stoop, push, and pull
- Ability to accept constructive criticism
- Ability to maintain confidentiality
- Ability to work weekend and holiday shifts
- Ability to avoid participating in gossip or promoting gossip in any form
- Ability to perform other related duties as required by management
Job Qualifications
- One year of guest service experience
- Six months of receptionist experience
- Six months of cash handling experience
- High School Diploma or G.E.D. preferred
- Spa or Resort Spa environment experience preferred
- Hospitality experience preferred
- Ability to interact effectively with team members and guests
- Ability to communicate effectively in English language
- Ability to prioritize and perform multiple tasks
- Ability to perform simple mathematical calculations
- Ability to count cash and make change in a fast-paced environment
- Ability to recognize counterfeit money
- Ability to maintain professionalism and composure
- Ability to understand and follow verbal and written directions
- Ability to perform data entry
- Ability to complete forms and documents
- Ability to sit and stand for up to eight hours
- Ability to routinely lift up to 30 pounds
- Ability to bend, stoop, push, and pull
- Ability to accept constructive criticism
- Ability to maintain confidentiality
- Ability to work weekend and holiday shifts
- Ability to avoid participating in gossip or promoting gossip
Job Duties
- Provides guest service by welcoming all guests entering the spa and salon, providing assistance and/or instruction in the use of the spa facilities and services, providing robe, slippers, towels, water, answering incoming calls, greeting callers, visitors, and team members in a friendly and courteous manner, providing spa and salon treatment options, informing guest of promotions and specials, scheduling requested treatments, and promptly notifying Spa and Retail Leadership of guest comments and/or complaints
- Provides accounting of sales transactions during shift by entering cash transactions into the Point-of-Sale System, counting currency, logging guest discounts, vouchers, and credit cards in the Cashier Drop worksheet, balancing the money drawer against the generated cashier report following established procedures, and reporting discrepancies to the Spa Leadership
- Ensures spa merchandise is stocked by completing and submitting supply requisitions, placing delivered items in cabinets, wiping and restocking shelves, counters, and rearranging merchandise in display cabinets, and cleaning cashier stations according the established procedures
- Ensures Spa inventory is stocked by completing and submitting supply requisitions, placing delivered items in cabinets, wiping and restocking shelves, counters, and cleaning stations according to established procedures
- Maintains department equipment, materials, and fixtures by ensuring all products and promotional materials are available and visible at the spa desk and display racks, cleaning and removing debris from counters, cupboards and equipment, maintaining orderly storage area, transporting materials and equipment to various spa rooms as needed, notifying manager of any of any damaged, broken or inoperable equipment and when materials or supplies are low and need to be reordered, placing used linens in appropriate area, and performing other maintenance and cleaning tasks are assigned by the manager
- Provides administrative support to the department by documenting and forwarding reports, complaints, suggestions, and recommendations to the Spa & Retail Leadership, assisting with the coordination of Spa promotions and sales events, and distributing promotional merchandise as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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