Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
flexible schedule
Training and Development
Job Description
Woodhouse Spa is a premier spa franchise established in 2001, widely recognized for its innovative and holistic approach to self-care and wellness. With over 85 locations nationwide, Woodhouse Spa has cemented its reputation as the gold standard of neighborhood spas, offering a comprehensive suite of services including signature massages, facials, body treatments, and wellness rituals. Their mission focuses on delivering an unparalleled spa experience that promotes total well-being, ensuring that the benefits of their treatments last long after guests leave the spa. Each Woodhouse Spa location operates as an independently owned and operated franchise, allowing for a unique local touch... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or front-office operations
- ability to work weekends and holidays
- strong communication skills
- ability to stand and bend for extended periods
- ability to lift up to 45 lbs
- compliance with company policies and procedures
- computer proficiency
- proven sales experience
- ability to provide excellent guest interaction in a spa setting
Job Qualifications
- High school diploma or equivalent required
- ability to work in a fast-paced environment and maintain professionalism
- ability to pivot and navigate through change management
- comfortable interacting with guests in a spa setting
- leadership experience in a similar role or front-office operations
- comfort level with driving company sales goals and initiatives
- proficiency in English language reading, writing, and verbal
- computer proficiency
- previous customer service and telephone reservations experience
- basic accounting skills for daily closing procedures
- proven track record in sales
- weekend availability
- familiarity with Meevo software preferred
Job Duties
- Being a steward of the Woodhouse brand
- serves as primary support for the spa’s manager, therapists, and guests
- ensures that every guest has a friendly, inviting, and memorable experience
- answers incoming calls, listens to guests' needs to schedule appointments or provide service recommendations and collect payment for services
- partners with therapists to increase guest retention and retail sales by scheduling next appointments during checkout and promoting recommended products
- educates guests on the Woodhouse experience including a warm welcome, introduction to locker room and amenities, and helping them have a seamless experience
- drives service and retail sales by educating guests on products and services
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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