Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Training and Development
flexible schedules
Job Description
The hiring company operates a prestigious Spa and Health Club facility renowned for its exceptional client service and comprehensive wellness offerings. This establishment is part of a high-end hotel or resort environment, providing guests with luxurious spa experiences and health club amenities designed to promote relaxation, rejuvenation, and overall well-being. The company prides itself on delivering personalized service to each guest, ensuring that every interaction at the spa reception contributes to an outstanding client journey. The spa caters not only to hotel guests but also to local visitors seeking world-class treatments and wellness programs, solidifying its position as a leading... Show More
Job Requirements
- High school diploma or equivalent
- Ability to communicate in English both in writing and verbally with hotel guests, suppliers, and colleagues
- Ability to provide friendly, efficient, and courteous service to guests
- Ability to access, input, and retrieve information on the computer system
- Knowledge of hotel property and operating hours of each guest service area
- Availability to work flexible shifts, weekends, and holidays
- Must be able to lift equipment, supplies, etc., of at least 30 pounds
- Able to push/pull equipment, supplies, etc., of at least 75 pounds
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure
- Able to stand for extended periods during peak hotel hours or events
- Clear vision is important for reading reports, analyzing data, and overseeing concierge activities
- Good hearing is necessary for effective communication with colleagues, guests, and stakeholders
Job Qualifications
- High school diploma or equivalent
- Prior experience in hospitality or spa environment preferred
- Excellent communication skills in English both oral and written
- Strong customer service orientation
- Basic computer proficiency and ability to operate POS systems
- Ability to work flexible shifts including weekends and holidays
- Professional and friendly demeanor
- Demonstrated ability to handle multiple tasks efficiently and calmly
- Sales skills for retail product promotion
- Knowledge of spa and health club services
Job Duties
- Communicate effectively with all spa clients one-on-one and via telephone
- Greet client/hotel guests warmly and effusively and address client/hotel guests by name
- Tell each client about our four-hour cancellation policy and explain the penalties
- Open/close Spa POS/computer system
- complete appropriate checklist and give to Spa Director
- Call all clients the day before to confirm Spa appointments
- Print out job sheets for Nail Technicians, Massage Therapists, and Estheticians and give them to them once they arrive at the spa
- Guide Spa clients to the locker room and explain the use of the lockers and facilities
- Conduct guided tours of the Spa and Health Club, explaining all facets of the facilities
- Obtain a credit card number or hotel confirmation number to book and hold appointments
- Sell spa products to maintain your own personal sales goals determined each month by the Spa Director
- Ensure that the retail area/cabinets are neatly stocked and that the desk and areas surrounding the desk are clean, vacuumed, and tidy
- Maintain knowledge of hotel features/services, outlets, hours of operation, etc
- Maintain confidentiality and security of all guests and general hotel information
- Assist in other areas as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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