Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible schedule
Job Description
The Bay Club Company (TBCC) is a renowned provider of premier fitness, spa, and resort experiences, committed to delivering exceptional service and cultivating a vibrant community of members and guests. Known for its dedication to health, wellness, and lifestyle, TBCC offers an array of amenities including top-tier spas and salons designed to provide luxury and relaxation. With a strong emphasis on a positive company culture, The Bay Club Company fosters an environment where respect, responsibility, and forward-thinking are at the core of its operations. The company’s mission is reflected in its vibrant "Code of Culture," which emphasizes honesty, ownership, teamwork,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of supervisory experience in a spa or hospitality environment
- Able to work flexible hours including evenings, weekends and holidays
- Strong communication and interpersonal skills
- Proficient in spa software and scheduling systems
- Ability to handle difficult situations with empathy and problem-solving skills
- Must be able to adapt to a changing work environment
- Physical ability to perform tasks including bending, twisting, sitting and standing as required
- Ability to travel independently between locations
- Commitment to uphold company culture and values
Job Qualifications
- Knowledge of company policies
- Knowledge of principles and procedures for managing personnel including hiring, motivating, and development
- Ability to read, understand and communicate information in writing
- Ability to understand and communicate orally
- Ability to utilize spa software programs
- Customer service and leadership experience in spa or hospitality industries preferred
- Demonstrated ability to support and develop diverse environments
- Experience in personnel supervision, training and evaluation
- Ability to manage multiple competing demands
Job Duties
- Work with Assistant Manager of Guest Service to provide exceptional training, supervision and development of the guest service team in accordance with company policies and directives
- Assist in training the Spa Desk staff on operations and ensure adherence to standard operating, opening, closing, time clock procedures, and shift coverage and computer policies
- Implement all laws, regulations and policies regarding employment practices, safety rules and company policies
- Oversee day-to-day Spa operations ensuring smooth and efficient functioning through visible leadership
- Monitor uniform adherence of Guest Service associates
- Ensure safety and security of The Spa and Salon through continuous monitoring of member and guest check-in
- Conduct daily walk-throughs of The Spa and Salon to maintain clean, organized and well-maintained facility
- Resolve member billing issues, gift card purchases and discrepancies
- Complete daily drawer reports and synchronize software applications
- Drive and support initiatives to increase revenues and optimize booking potentials
- Communicate timely and follow up appropriately
- Actively participate in required events, programs, meetings and trainings
- Promote harmonious relations among associates, providers, guests, members, vendors and community
- Maintain flexibility in work schedule including day and evening shifts, weekends and holidays
- Maintain cleanliness of facility at all times
- Assist with cleaning and laundry duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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