Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
wellness programs
Job Description
Hyatt is a globally renowned hospitality company celebrated for its commitment to delivering exceptional guest experiences through the dedication of its caring and attentive associates. Recognizing that guests choose Hyatt for its superior service and attention to detail, the company fosters an environment where employees focus on efficiency and meaningful interactions with guests. Hyatt operates a diverse portfolio of luxury hotels and resorts worldwide, each designed to provide distinctive and memorable experiences. This particular position is based within the spa facilities at a Hyatt resort, which serves as a tranquil haven for guests seeking relaxation and wellness. Hyatt's spa amenities... Show More
Job Requirements
- High school diploma or equivalent
- at least one year experience in receptionist or front desk duties in a luxury service environment
- excellent communication skills
- proficiency in Microsoft Office suite
- ability to manage multiple tasks simultaneously
- strong attention to detail and cleanliness
- ability to remain calm under pressure
- flexible availability including evenings, weekends, and holidays
- professional appearance and demeanor
- physical ability to stand for long periods
- customer service oriented
- team player
- willingness to learn and grow
Job Qualifications
- At least one year of experience in a receptionist or front desk position in a luxury environment, serving the customer face-to-face
- presents a caring, warm demeanor with a true desire to satisfy the needs of others in a fast paced, luxury environment
- must be able to respond to individual guest needs and adhere to company standards as written in the employee handbook
- must possess attention to detail and a high standard for cleanliness
- capable of dealing with stressful situations calmly and professionally
- must have excellent communication skills
- must be proficient with computers, particularly Microsoft Office products such as Outlook, Word, and Excel
- experience with Book4Time a plus
- must be able to prioritize and handle multiple tasks simultaneously
- flexible availability including evenings, weekends and holidays is required
- display professional demeanor and appearance at all times
- ability to stand for long periods of time
- maintains a positive attitude and takes initiative to get the job done
- committed to producing quality work
- supportive team player
- eager to learn and to share knowledge and skills
Job Duties
- Scheduling spa treatments
- managing appointments
- maintaining cleanliness of the spa facility and locker rooms, and quiet lounge
- act as a liaison between guests, spa management and other departments of the resort when necessary
- maintain a positive work environment
- maintains an up-to-date knowledge of the spa treatments and amenities to provide guests with the most accurate information
- issues lockers, robes & slippers to guests, escorting each guest to their lockers
- provides guests with a tour, explaining spa amenities offered and answering any questions the guest may have
- reviews and confirms guests' appointments
- restocks locker room supplies and amenities
- cleaning floors, bathrooms etc.
- keeps the storage spaces organized for easy access of supplies
- reports any necessary repairs to Spa Manager/Spa Director
- is knowledgeable of all emergency procedures and hotel policies
- communicates all pertinent information to the Spa Manager and Supervisors
- follows set procedures on posting charges, and refunds
- solicits guest feedback and acknowledges guest preferences for future visits
- answers the telephone in a professional manner and assist guests with any questions
- handles all guest complaints with the utmost confidence, grace and concern for their satisfaction
- upholds all safety standards of the resort
- is able to communicate verbally and in writing in English
- is a team player and interacts with all guests and fellow Associates in a positive and friendly manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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