Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Flexible Schedule
Job Description
Hyatt is a globally recognized hospitality company known for its luxury hotels, resorts, and exceptional guest services. Hyatt prides itself on providing caring and attentive associates who contribute to creating efficient service and meaningful experiences for guests. As an established leader in the hotel industry, Hyatt offers its guests sophisticated accommodations and world-class amenities, including fine dining, wellness centers, and spa facilities. The company values diversity, inclusiveness, and upholding high standards in each aspect of its operations to ensure memorable stays for guests in every location worldwide.
The Spa Concierge role at Hyatt is an integral position responsible for delive... Show More
The Spa Concierge role at Hyatt is an integral position responsible for delive... Show More
Job Requirements
- Must possess attention to detail and a high standard for cleanliness
- must be able to respond to individual guest needs and adhere to company standards as written in the employee handbook
- frequent sitting standing stooping and bending walking throughout property and interacting with guests speaking and listening using a computer and office phone
- occasional lifting pushing and walking up stairs
Job Qualifications
- At least one year of experience in a receptionist or front desk position in a luxury environment serving the customer face-to-face
- presents a caring warm demeanor with a true desire to satisfy the needs of others in a fast paced luxury environment
- capable of dealing with stressful situations calmly and professionally
- must have excellent communication skills
- must be proficient with computers particularly Microsoft Office products such as Outlook Word and Excel
- experience with Book4Time a plus
- must be able to prioritize and handle multiple tasks simultaneously
- flexible availability including evenings weekends and holidays is required
- display professional demeanor and appearance at all times
- ability to stand for long periods of time
- maintains a positive attitude and takes initiative to get the job done
- committed to producing quality work
- supportive team player
- eager to learn and to share knowledge and skills
Job Duties
- Scheduling spa treatments
- managing appointments
- maintaining cleanliness of the spa facility and locker rooms and quiet lounge
- acting as a liaison between guests spa management and other departments of the resort when necessary
- maintaining a positive work environment
- maintaining an up-to-date knowledge of the spa treatments and amenities to provide guests with accurate information
- issuing lockers robes and slippers to guests escorting each guest to their lockers
- providing guests with a tour explaining spa amenities offered and answering any questions
- reviewing and confirming guests appointments
- restocking locker room supplies and amenities
- cleaning floors bathrooms etc.
- keeping the storage spaces organized for easy access of supplies
- reporting any necessary repairs to Spa Manager or Spa Director
- being knowledgeable of all emergency procedures and hotel policies
- communicating all pertinent information to the Spa Manager and Supervisors
- following set procedures on posting charges and refunds
- soliciting guest feedback and acknowledging guest preferences for future visits
- answering the telephone in a professional manner and assisting guests with any questions
- handling all guest complaints with utmost confidence grace and concern for their satisfaction
- upholding all safety standards of Alila Marea Beach Resort
- communicating verbally and in writing in English
- being a team player and interacting with all guests and fellow Associates in a positive and friendly manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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