Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences through attentive and caring associates. Hyatt operates a diverse portfolio of luxury hotels, resorts, and spas worldwide, providing guests with high-quality services and amenities that enhance their stay. The company emphasizes a culture of hospitality where every associate is empowered to make a meaningful impact on guest satisfaction and overall experience. By prioritizing efficient service delivery and creating memorable moments for guests, Hyatt has established itself as a trusted brand in the luxury hotel industry. Employment with Hyatt offers opportunities to grow professionally within... Show More
Job Requirements
- High school diploma or equivalent
- at least one year of experience in a receptionist or front desk position in a luxury environment
- excellent communication skills
- proficiency in English verbal and written
- ability to work flexible hours including evenings weekends and holidays
- basic computer skills including Microsoft Office
- ability to handle multiple tasks simultaneously
- professional appearance and demeanor
- ability to stand for long periods
- strong attention to detail
- customer service oriented
- ability to remain calm and professional under pressure
Job Qualifications
- At least one year of experience in a receptionist or front desk position in a luxury environment serving the customer face-to-face
- present a caring warm demeanor with a true desire to satisfy the needs of others in a fast paced luxury environment
- must be able to respond to individual guest needs and adhere to company standards as written in the employee handbook
- must possess attention to detail and a high standard for cleanliness
- capable of dealing with stressful situations calmly and professionally
- must have excellent communication skills
- proficient with computers particularly Microsoft Office products such as Outlook Word and Excel
- experience with Book4Time a plus
- must be able to prioritize and handle multiple tasks simultaneously
- flexible availability including evenings weekends and holidays is required
- display professional demeanor and appearance at all times
- ability to stand for long periods of time
- maintains a positive attitude and takes initiative to get the job done
- committed to producing quality work
- supportive team player
- eager to learn and to share knowledge and skills
Job Duties
- Scheduling spa treatments
- managing appointments
- maintaining cleanliness of the spa facility and locker rooms and quiet lounge
- act as a liaison between guests spa management and other departments of the resort when necessary
- maintain a positive work environment
- maintain an up-to-date knowledge of the spa treatments and amenities to provide guests with the most accurate information
- issue lockers robes and slippers to guests escorting each guest to their lockers
- provide guests with a tour explaining spa amenities offered and answering any questions the guest may have
- review and confirm guests' appointments
- restock locker room supplies and amenities cleaning floors bathrooms etc
- keep the storage spaces organized for easy access of supplies
- report any necessary repairs to Spa Manager Spa Director
- be knowledgeable of all emergency procedures and hotel policies
- communicate all pertinent information to the Spa Manager and Supervisors
- follow set procedures on posting charges and refunds
- solicit guest feedback and acknowledge guest preferences for future visits
- answer the telephone in a professional manner and assist guests with any questions
- handle all guest complaints with the utmost confidence grace and concern for their satisfaction
- uphold all safety standards of Alila Marea Beach Resort
- communicate verbally and in writing in English
- be a team player and interact with all guests and fellow Associates in a positive and friendly manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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