Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Exclusive employee discounts
opportunities for growth
Paid Time Off
Job Description
The Grand Hotel Golf Resort & Spa, Autograph Collection, is a prestigious destination nestled on Alabama's Gulf Coast, renowned for blending rich Southern tradition with modern luxury. Set on 550 acres of scenic beauty, the resort offers guests an exceptional retreat encompassing a luxurious 20,000 square foot spa, a golf resort, and numerous amenities designed to provide world-class guest experiences. The Grand Hotel not only stands as a symbol of southern hospitality but also as a premier resort that attracts visitors seeking elegance, relaxation, and a memorable vacation experience. As part of the PCH Hotels & Resorts portfolio and affiliated... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a spa or hospitality environment preferred
- Proficiency with scheduling software such as Pro Solutions
- Excellent communication skills
- Ability to manage cash and credit transactions
- Strong organizational skills
- Ability to maintain a calm and professional attitude under pressure
Job Qualifications
- High school diploma or equivalent
- Previous experience in guest services or spa environment preferred
- Strong communication and interpersonal skills
- Ability to use scheduling software such as Pro Solutions
- Detail-oriented with excellent organizational skills
- Ability to handle cash and process transactions accurately
- Friendly and professional demeanor
- Ability to multitask and manage time effectively
Job Duties
- Warmly greet each guest upon arrival and offer a complimentary beverage to enhance their experience
- Provide detailed information about spa treatments, services, classes, and activities to help guests make informed choices
- Follow established procedures for various guest types including hotel guests, day package visitors, conference groups, spa package guests, and members
- Efficiently schedule appointments for all spa services using the Pro Solutions scheduling system
- Clearly communicate any add-ons or modifications to treatment staff to ensure seamless service
- Allocate time and demonstrate patience when assisting Spa Program and Day Program guests to create a personalized experience
- Thoroughly explain ticketing procedures including billing and gratuity guidelines to ensure guest clarity
- Adhere to all cash, credit, and billing policies as established by the Accounting department
- Follow proper cash-handling procedures including opening, closing, cashing out, and balancing registers
- Process hotel charges and credit card transactions accurately and efficiently
- Maintain an organized and professional workspace, ensuring staff areas, workstations, and guest schedules remain tidy and well-managed
- Support daily record-keeping with meticulous attention to detail
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink lists restaurant, hotel, and hospitality jobs.
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