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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $17.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Spa Concierges earn $17-$22 per hour PLUS a GENEROUS, WORLD-CLASS BENEFITS package
Job Description
Woodhouse Spa is a distinguished leader in the affordable luxury spa industry, known for creating unique and memorable experiences tailored to each guest. Recognized on Forbes Travel Guide Most Stylish Finds in Fort Worth, Texas, and consistently voted Best of 76107 Fort Worth, Woodhouse Spa prides itself on delivering an unmatched level of service that combines comfort, relaxation, and elegance. As a company, Woodhouse Spa is committed to excellence, innovation, and nurturing a passionate team that embodies these values. Their dedication to affordable luxury and exceptional guest care has solidified their reputation as a premier spa destination in the region.<... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of five years of hospitality or retail experience preferred
- Experience with appointment scheduling systems
- Ability to work evenings and weekends
- Strong multitasking skills
- Excellent communication skills
- Customer service orientation
- Ability to handle difficult situations with a calm demeanor
- Physical ability to stand for extended periods, walk multiple times during shift, and lift up to 30 pounds
- Adaptability to fast-paced environments
Job Qualifications
- Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests
- Are detail-oriented
- Demonstrate leadership abilities
- Handle difficult situations with a calm demeanor
- Are highly effective at multitasking and have excellent customer service skills
- Understand that serving and helping others leads to personal satisfaction
- Preference for 5 years hospitality or retail experience and experience with appointment scheduling systems
- Walking across spa multiple times during shift and potentially up and down stairs
- Bending, reaching, stooping
- Repetitive motion
- Reasoning, problem solving, hearing, speaking
- Fast/steady paced environment, multiple priorities
- Ability to adapt to changes
Job Duties
- You are responsible for welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa
- The Spa Concierge is responsible for providing guests with necessary intake forms for applicable services, scheduling appointments in Zenoti, answering phones, escorting guests to changing rooms, providing spa clothing and preparing beverages for the guests throughout their stay
- You will work closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s)
- The concierge will maintain organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed
- The concierge confirms appointments, sells gift cards and educates guests on spa services and retail products
- The concierge ensures proper lighting, music, cleanliness, and aromatherapy for the spa
- Answer all calls before the third ring
- Utilize knowledge of treatments to tailor the guest experience
- Inquire and listen for ways to ‘surprise and delight’ our guests, noting all details in the appointment notes and providing specific actions for their visit
- Review the next day’s schedule to ensure that all guests appointments are confirmed, special occasions are notated and planned, intake forms are sent, and appointment book is maximized and accurate
- Ensure the Relaxation Louge, Changing Lounge and common spaces are always clean, clutter-free, and well-prepared providing a calm, peaceful environment ready for our guests
- Anticipate and prepare for each guest’s arrival by reviewing key notes on each reservation and profile
- Warmly welcome each guest and provide world-class hospitality
- Ensure each guest had a wonderful experience
- Perform the check-out process smoothly and accurately
- Close the sale of recommended products through excellent product knowledge
- Promote all offers including gift cards and series
- Efficiently rebook the guest for future appointments
- Show appreciation for our guests at every opportunity
- Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience
- Have a proven track record in guiding guests with product selections to support spa retail sales goals
- Are knowledgeable about our services and can guide guests in selecting services that will meet their needs
- Are computer savvy to ensure our guests are scheduled efficiently and effectively
- Work closely with our Spa Professionals to support their efforts to service our guests
- Are flexible and are available to work evenings and weekends
- Assists coordinator with other duties as needed
- Standing for up to 6 hours at a time
- Lifting up to 30lbs
- Frequent customer interactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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