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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $17.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
flexible schedule
Job Description
Woodhouse Spa is a nationally recognized leader in providing affordable luxury spa experiences. Founded in 2001, Woodhouse has grown to over 85 locations across the United States, establishing itself as the gold standard of neighborhood spas. Known for its fresh approach to self-care, Woodhouse combines signature massages, facials, body treatments, rituals, and more to offer a holistic and lasting wellness experience for its guests. With a consistent focus on total well-being, the company maintains a commitment to creating an unparalleled spa experience that emphasizes relaxation, rejuvenation, and self-care in a welcoming environment. Each Woodhouse Spa location is independently owned and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 5 years hospitality or retail experience preferred
- Experience with appointment scheduling systems preferred
- Ability to stand and walk for extended periods
- Ability to lift up to 30 pounds
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Willingness to work evenings and weekends
- Commitment to delivering exceptional guest service
- Drug-free workplace compliance
Job Qualifications
- High school diploma or equivalent
- Proven track record in customer service
- Experience with appointment scheduling systems preferred
- Knowledge of spa services and product sales
- Computer proficiency
- Strong multitasking and organizational skills
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure
- Leadership abilities
- Flexibility to work evenings and weekends
Job Duties
- Answer all calls before the third ring
- Utilize knowledge of treatments to tailor the guest experience
- Inquire and listen for ways to surprise and delight guests, noting details and providing specific actions
- Review the next day's schedule to confirm appointments, note special occasions, send intake forms, and maximize appointment book accuracy
- Ensure relaxation and changing lounges and common spaces are clean, clutter-free, and well-prepared
- Anticipate and prepare for each guest's arrival by reviewing reservation notes
- Warmly welcome each guest and provide world-class hospitality
- Ensure each guest has a wonderful experience
- Perform the check-out process smoothly and accurately
- Close sales of recommended products with excellent product knowledge
- Promote all offers including gift cards and series
- Efficiently rebook guests for future appointments
- Show appreciation for guests at every opportunity
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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