Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
Woodhouse Spa is a distinguished leader in the affordable luxury spa industry, striving to create a unique and memorable experience for every guest. Established in 2001, Woodhouse has grown into a premier spa franchise with more than 85 locations across the United States, recognized as the gold standard in neighborhood spas. The brand is celebrated for its fresh approach to self-care, delivering customizable treatments such as signature massages, facials, body treatments, and rituals that promote holistic wellness lasting well beyond the spa visit. Woodhouse Spa’s commitment to excellence has earned it a spot among the Most Stylish Finds and it... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of five years hospitality or retail experience preferred
- Experience with appointment scheduling systems such as Zenoti
- Ability to stand for prolonged periods, walk extensively and lift up to 30 pounds
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Commitment to providing excellent customer service
- Availability to work evenings and weekends
- Drug-free workplace compliance
Job Qualifications
- Passionate about hospitality and spa industries
- Committed to delivering a 5-star guest experience
- Proven track record in guiding guests with product selections to support spa retail sales goals
- Knowledgeable about spa services and able to guide guests in selecting appropriate services
- Computer savvy with experience in appointment scheduling systems
- Ability to support Spa Professionals and work as part of a team
- Detail-oriented with strong organizational skills
- Demonstrates leadership abilities
- Effective multitasking and excellent customer service skills
- Ability to handle difficult situations calmly
- Flexible availability including evenings and weekends
- Experience in hospitality or retail preferred
Job Duties
- Answer all calls before the third ring
- Utilize knowledge of treatments to tailor the guest experience
- Inquire and listen for ways to surprise and delight our guests, noting all details in the appointment notes and providing specific actions for their visit
- Review the next day’s schedule to ensure all guests’ appointments are confirmed, special occasions are noted and planned, intake forms are sent, and appointment book is maximized and accurate
- Ensure relaxation lounge, changing lounge and common spaces are always clean, clutter-free, and well-prepared providing a calm, peaceful environment ready for our guests
- Anticipate and prepare for each guest's arrival by reviewing key notes on each reservation and profile
- Warmly welcome each guest and provide world-class hospitality
- Ensure each guest had a wonderful experience
- Perform the check-out process smoothly and accurately
- Close the sale of recommended products through excellent product knowledge
- Promote all offers including gift cards and series
- Efficiently rebook the guest for future appointments
- Show appreciation for our guests at every opportunity
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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