Spa Concierge (Full-Time) - Waldorf Astoria Monarch Beach Resort and Club
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Employee assistance program
Discounted travel
Parental leave
401k plan
Employee Stock Purchase Program
Career growth opportunities
Recognition and rewards program
Job Description
The Waldorf Astoria Monarch Beach Resort & Club is a prestigious, award-winning luxury resort renowned for its unparalleled service and exquisite location. Nestled in the picturesque coastal town of Dana Point, California, the resort offers guests a unique blend of refined elegance and access to one of the most celebrated surf cultures in the state. Situated on 175 acres atop a 150-foot seaside bluff, the resort features over 400 beautifully appointed rooms and spans 115,000 square feet of indoor and outdoor meeting spaces. Guests have a wide range of dining options with eight food and beverage outlets, including four restaurants,... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work various shifts including weekdays, weekends, and holidays
- Excellent communication skills
- Strong attention to detail
- Ability to maintain professionalism and helpfulness
- Customer service experience preferred
- Willingness to learn and adapt
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or concierge role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and handle stressful situations calmly
- Proficiency in reservation and booking systems is a plus
- Strong attention to detail
- Team-oriented mindset
- Basic knowledge of spa services and treatments is an advantage
Job Duties
- Assist guests and clients in an appropriate and timely manner
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Interact and communicate effectively with clients, members, team members, guests, and management team
- Up-sell with latest departmental incentives
- Maintain excellent attention to detail
- Ensure high standards of cleanliness
- Work in a consistently professional and helpful manner
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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