Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Paid Time Off
Employee Discounts
complimentary parking
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences through attentive, caring, and professional associates. Hyatt operates luxury hotels and resorts worldwide, offering high-quality accommodations and superior customer service. Hyatt’s brand is synonymous with comfort, quality, and elegance, making it a preferred choice for travelers seeking refined hospitality. The company values well-being, diversity, and teamwork, creating a supportive and dynamic work environment for its employees.
The Spa Concierge role at Hyatt is a pivotal position responsible for ensuring guests receive a seamless and enjoyable spa experience. This role involves checking in guests, s... Show More
The Spa Concierge role at Hyatt is a pivotal position responsible for ensuring guests receive a seamless and enjoyable spa experience. This role involves checking in guests, s... Show More
Job Requirements
- High school diploma or equivalent
- at least one year of experience in receptionist or front desk role in luxury environment
- excellent verbal and written communication skills in English
- proficiency with computer software including Microsoft Office
- ability to stand for extended periods
- flexible schedule availability including evenings, weekends and holidays
- strong organizational and multitasking abilities
- ability to maintain calm and professionalism in stressful situations
- commitment to cleanliness and attention to detail
- ability to work effectively in a team environment
- positive attitude and initiative
- physical ability to perform duties such as lifting, pushing and walking
- adherence to resort safety standards and procedures
Job Qualifications
- At least one year of experience in a receptionist or front desk position in a luxury environment serving the customer face-to-face
- present a caring, warm demeanor with a true desire to satisfy the needs of others in a fast paced, luxury environment
- able to respond to individual guest needs and adhere to company standards as written in the employee handbook
- possess attention to detail and a high standard for cleanliness
- capable of dealing with stressful situations calmly and professionally
- excellent communication skills
- proficient with computers, particularly Microsoft Office products such as Outlook, Word, and Excel
- experience with Book4Time a plus
- able to prioritize and handle multiple tasks simultaneously
- flexible availability including evenings, weekends and holidays
- display professional demeanor and appearance at all times
- ability to stand for long periods of time
- maintains a positive attitude and takes initiative to get the job done
- committed to producing quality work
- supportive team player
- eager to learn and to share knowledge and skills
Job Duties
- Scheduling spa treatments
- managing appointments
- maintaining cleanliness of the spa facility and locker rooms and quiet lounge
- act as a liaison between guests, spa management and other departments of the resort when necessary
- maintain a positive work environment
- maintain up-to-date knowledge of spa treatments and amenities to provide guests with accurate information
- issue lockers, robes and slippers to guests, escorting each guest to their lockers
- provide guests with a tour, explaining spa amenities and answering any questions
- review and confirm guests' appointments
- restock locker room supplies and amenities and clean floors, bathrooms
- keep storage spaces organized for easy access of supplies
- report any necessary repairs to Spa Manager or Spa Director
- be knowledgeable of all emergency procedures and hotel policies
- communicate all pertinent information to the Spa Manager and Supervisors
- follow set procedures on posting charges and refunds
- solicit guest feedback and acknowledge guest preferences for future visits
- answer the telephone in a professional manner and assist guests with any questions
- handle all guest complaints with confidence, grace and concern for their satisfaction
- uphold all safety standards of the resort
- communicate verbally and in writing in English
- be a team player and interact with all guests and fellow associates in a positive and friendly manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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