Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Employee Discounts
Flexible Schedule
Opportunity for advancement
Training and Development
Job Description
Woodhouse Spa, a prominent and well-established spa franchise founded in 2001, has carved out an impressive reputation as a leader in the wellness and self-care industry. Operating more than 85 locations across the United States, Woodhouse offers a holistic, rejuvenating approach to self-care that combines signature massages, facials, body treatments, and various rituals. The company prides itself on delivering premium neighborhood spa experiences that emphasize total well-being and luxury, all within a welcoming and relaxing atmosphere. Woodhouse Spa is dedicated to helping its guests achieve lasting wellness beyond the spa visit, reinforcing the brand as a trusted destination for those... Show More
Job Requirements
- High school diploma or equivalent
- customer service experience
- ability to work in a fast-paced environment
- ability to work weekends and some holidays
- proficiency in English
- computer skills
- basic accounting knowledge
- ability to stand and bend for extended periods
- ability to lift up to 45 lbs
- strong communication skills
- ability to multitask and manage time effectively
Job Qualifications
- High school diploma or equivalent required
- ability to work in a fast-paced environment and maintain professionalism
- ability to pivot and navigate through change management
- comfortable interacting with guests in a spa setting
- leadership experience in a similar role or front-office operations
- comfort level with driving company sales goals and initiatives
- proficiency in English language (reading, writing, and verbal)
- computer proficiency
- previous customer service and telephone reservations experience
- basic accounting skills (for daily closing procedures)
- familiarity with Meevo software preferred
Job Duties
- Being a steward of the Woodhouse brand
- serves as primary support for the spa's manager, therapists, and guests
- ensures that every guest has a friendly, inviting, and memorable experience
- answers incoming calls and listens to guests' needs to schedule appointments or provide service recommendations and collect payment
- partners with therapists to increase guest retention and retail sales by scheduling the guest's next appointment during checkout and promoting recommended products
- educates guests on the Woodhouse experience including a warm welcome, introduction to locker room and amenities, and helping them have a seamless experience
- drives service and retail sales/awareness by educating guests on products and services
- remembers the small details that make Woodhouse Spa special such as guests' favorite drink or personal information like birthdays and anniversaries
- must be able to work weekends and some holidays
- must comply with all company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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