Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Employee Discounts
Opportunity for advancement
Paid Time Off
Training & development
Wellness resources
Free food & snacks
Job Description
Woodhouse Spa is a distinguished leader in the wellness and spa industry, established in 2001. As a premier spa franchise, Woodhouse has crafted a fresh and innovative approach to self-care that emphasizes a holistic wellness experience. With over 90 locations across the United States, Woodhouse has become synonymous with neighborhood luxury spas, offering an array of signature treatments including massages, facials, body treatments, and unique rituals designed to promote lasting well-being. The brand's commitment to excellence and an unparalleled spa experience has set the gold standard in the industry, ensuring that each guest departs feeling revitalized, renewed, and cared for... Show More
Job Requirements
- Must have availability from 2:00pm to 8:00pm
- Must have weekend availability
- Must have Monday availability
- Must be able to stand and bend over for extended periods
- Ability to lift up to 45 lbs
- Ability to move between two floors consistently using stairs throughout the shift
- Ability to walk extensively
- Regular and consistent attendance
- Must comply with all company policies and procedures
- Must be able to work weekends and most holidays
Job Qualifications
- High school diploma or equivalent
- Ability to work in a fast-paced environment and maintain professionalism
- Ability to pivot and navigate through change management
- Comfortable interacting with guests in a spa setting
- Leadership experience in a similar role or front-office operations
- Comfort level with driving company sales goals and initiatives
- Proficiency in English language reading, writing, and verbal
- Computer proficiency
- Previous customer service and telephone reservations experience
- Basic accounting skills for daily closing procedures
Job Duties
- Being a steward of the Woodhouse brand
- Serves as primary support for the spa's manager, therapists, and guests
- Ensures that every guest has a friendly, inviting, and memorable experience
- Answers incoming calls and listens to guests' needs to schedule appointments or provide service recommendations and collect payment
- Partners with therapists to increase guest retention and retail sales by scheduling next appointments and promoting products
- Educates guests on the Woodhouse experience including warm welcome and amenities
- Drives service and retail sales awareness by educating guests on products and services
- Remembers small details that personalize guest visits
- Complies with all company policies and procedures
- Works weekends and most holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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