Spa Concierge (Front Desk)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
flexible schedule
Job Description
San Manuel is one of the largest private employers in the Inland Empire, recognized for its commitment to the future, growth, and well-being of its employees. This distinguished establishment is a prominent player in the hospitality and gaming industry, known for delivering exceptional service and a memorable experience to guests. The company operates a luxurious spa facility that provides a comprehensive range of health and beauty services, creating a sanctuary where guests can rejuvenate and indulge in wellness. Operating in a dynamic and fast-paced environment, San Manuel Spa prides itself on upholding the highest standards of service, cleanliness, and guest... Show More
Job Requirements
- High School Diploma or GED
- minimum of three years experience in guest services
- previous experience in a Spa, Front Desk or Retail environment preferred
- ability to communicate effectively with guests, team members and management both verbally and in writing
- handling of multiple payment tenders with accuracy
- intermediate proficiency in Microsoft Outlook, Word and Excel
- must possess outstanding communication and interpersonal skills
- must be able to provide a genuine and sincere service experience in a friendly and professional manner
- must have demonstrated ability exercising utmost discretion with confidential information
- must actively listen to provide optimal service tailored to guest requests
- ability to multi-task in a fast-paced, high demand environment
- must have experience working under pressure while meeting deadlines and goals
- must be comfortable working in both spa and casino environment
- must be comfortable with sitting and standing for long hours
- ability to maintain a positive and professional demeanor under challenging situations
- must be able to work a flexible schedule including weekends and holidays
Job Qualifications
- High School Diploma or GED
- minimum of three years experience in guest services
- previous experience in a Spa, Front Desk or Retail environment preferred
- ability to communicate effectively with guests, team members and management both verbally and in writing
- handling of multiple payment tenders with accuracy
- intermediate proficiency in Microsoft Outlook, Word and Excel
- outstanding communication and interpersonal skills
- ability to provide a genuine and sincere service experience in a friendly and professional manner
- demonstrated ability exercising discretion with confidential information
- active listening skills to provide optimal service
- ability to multi-task in a fast-paced environment
- experience working under pressure while meeting deadlines and goals
- comfortable working in both spa and casino environment
- ability to sit and stand for long hours
- ability to maintain a positive and professional demeanor under challenging situations
- flexible to work weekends and holidays
Job Duties
- Initiates and connects in-person and by phone contact with guests to ensure all reservations for Spa service, pool rentals, day pass, and special events are executed with highest level of guest service
- assists guests with booking changes and inquiries regarding reservations
- conducts guest database profile research to identify special requests
- manages VIP arrivals and communicates for escort and delivery of amenities
- communicates effectively to guests in a high volume call setting
- suggests promotions and special event participation
- ensures guest database information is updated and accurate
- is responsible for Point of Sales transactions and confirms accuracy of all Point of Sales activities
- closes out Point of Sale at end of each shift
- communicates variance issues and submits discrepancies to Accounting
- assists Spa Concierge team to achieve financial goals and KPIs
- models Best in Class standards and works alongside Spa and Retail front desk teams
- assists with visual merchandising and provides accurate information to guests about Spa services
- models and improves store operations to optimize productivity and ensure compliance
- assists with maintaining cleanliness, health and safety of Spa facilities
- champions and manages strong loyalty wellness membership program
- performs other duties as assigned to support efficient operation of the department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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