Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Exact $29.42
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
retirement plans
Learning and Development Programs
MOstay complimentary nights and rates
Meals while on duty
Discounted colleague parking
Daily uniform laundering
Job Description
Mandarin Oriental, Boston is a renowned luxury hotel that is a part of the globally acclaimed Mandarin Oriental Hotel Group. The Group is celebrated for owning and operating some of the world’s most exquisite hotels, resorts, and residences, located in prime destinations globally. This establishment is particularly known for its combination of classic New England elegance with refined Oriental touches, delivering a distinctive and sophisticated hospitality experience. The property has earned prestigious accolades, including a Forbes Travel Guide 5-Star rating and the AAA Guide’s 5-diamond designation, underscoring its commitment to delivering exemplary guest services and luxury accommodations.
Mandarin Oriental, B... Show More
Mandarin Oriental, B... Show More
Job Requirements
- Minimum of 1-year experience in a similar position, preferably in a luxury setting
- Maintain a flexible schedule including weekends and holidays
- Exhibit excellent communication and organization skills
- Ability to thrive in a high-pace and dynamic operation
- Work cooperatively with colleagues
- Maintain a pleasant, friendly and helpful manner
- Consistently maintain personal hygiene and grooming
- Work in a safe, prudent and organized manner
- Handle multiple tasks simultaneously
- Consistently delight and satisfy guests
- Handle guest requests in a detailed manner
Job Qualifications
- Minimum of 1-year experience in a similar position, preferably in a luxury setting
- Excellent communication and organization skills
- Ability to thrive in a high-pace and dynamic operation
- Team player with a cooperative attitude
- Friendly, pleasant, and helpful manner
- Strong attention to detail in handling guest requests
Job Duties
- Welcome and register spa guests upon arrival according to spa standards
- Assist guests with phone inquiries, spa reservations, retail sales, and gift certificates
- Provide quality service by responding to guest's requests promptly, efficiently and courteously
- Deal with enquiries in person, over the phone, text message, and via e-mail
- Address, check and register special guests' preferences recorded in the spa's PMS
- Provide pre-arrival support for upcoming spa guests including full knowledge of all spa treatments offered and any current promotions
- Anticipate guests' needs to provide an exceptional and unique guest experience in line with MOHG standards
- Support the spa team in providing a seamless journey for all spa guests
- Review invoices and accounts according to spa and hotel policy and procedures
- Take payments and handle cash float properly as outlined in the MOHG's standards
- Show cooperation and support to all hotel and Residences colleagues
- Stay current with developments, procedures and news through hotel communication channels
- Perform any other reasonable duty as required by the Management Team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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