Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Starwood Hotels, founded in 2006 by Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group, is a leading luxury hotel brand management company renowned for its commitment to creating exceptional guest experiences. With a mission-driven approach, Starwood Hotels emphasizes the importance of collaboration, stellar service, and respect for nature, striving to make the world a beautiful place. The company fosters a diverse, sustainable, and inclusive workforce, ensuring a supportive and empowering culture for all team members. Equal opportunity employment and non-discrimination are fundamental values upheld across all Starwood properties. Starwood's dedication extends beyond hospitality to building... Show More
Job Requirements
- high school diploma or equivalent
- proven customer service experience for at least 1 year
- excellent English communication skills
- ability to work flexible hours including mornings, weekends, and holidays
- strong interpersonal and teamwork abilities
- detail-oriented approach to tasks
- enthusiasm for working in a luxury spa environment
Job Qualifications
- minimum of 1 year of customer service experience
- strong verbal and written communication skills in English
- ability to work effectively in a team environment
- detail-oriented with strong organizational skills
- previous experience in hospitality or spa settings is a plus
- flexible availability including mornings, weekends, and holidays
- passion for exceptional guest service and spa products
Job Duties
- greet and welcome spa guests with a warm and professional demeanor
- assist guests in booking spa treatments and provide detailed information about available services
- recommend spa products based on individual guest needs and preferences
- maintain the cleanliness and appearance of the spa reception area to uphold luxury standards
- handle guest inquiries and resolve any issues promptly to ensure complete satisfaction
- coordinate with spa therapists and other team members to manage schedules efficiently
- process payments and manage administrative tasks related to spa appointments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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