Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Referral Bonus
flexible scheduling
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
hotel stay discounts
Employee Meals
Membership discount
Training opportunities
career growth
Discounts at Grand America Hotels & Resorts
Job Description
AquaVie Fitness & Wellness Club is a premier luxury fitness and wellness establishment dedicated to offering an exceptional experience for its members and guests. Located conveniently near downtown trolley stations and bus stops, AquaVie combines state-of-the-art fitness equipment with a relaxing spa environment, ensuring a comprehensive wellness experience that champions both physical health and mental rejuvenation. With a focus on high-quality service and community wellness, AquaVie Fitness & Wellness Club is shaped by its commitment to excellence and guest satisfaction, making it a sought-after destination for fitness enthusiasts and spa lovers alike.
The Spa Concierge role at AquaVie Fitne... Show More
The Spa Concierge role at AquaVie Fitne... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or front desk experience preferred
- Ability to operate Point of Sales System
- Excellent communication skills
- Availability to work varied shifts including nights, weekends, and holidays
- Ability to multitask and stay organized
- Professional appearance and demeanor
- Willingness to adhere to all safety and security policies
- Physical ability to perform facility walk-throughs every 15 minutes
Job Qualifications
- Energetic, enthusiastic and motivational
- Excellent customer service skills and work ethic
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Can think outside the box to offer new ideas, concepts, solutions, etc
- Professional manner, discretion, and appearance
- Normal work hours: Varied to include nights, weekends, and holidays
- Excellent verbal and written skills
- Strong team player
- Familiar working in a luxury fitness environment
Job Duties
- Demonstrate and promote a strong commitment to providing the best possible experience for our clients
- Ensures the "5 Diamond Experience" by maintaining the AquaVie Fitness & Wellness Club standards
- Assist with the development and monitoring of memberships
- Responsible for thorough understanding and effective performance of Point of Sales System
- Demonstrate and sell products, cross promote services and upgrade services
- Maintain common areas for optimal guest comfort and satisfaction
- Inventory management
- Book all spa and personal training appointments in a timely manner
- Balances all cash, check, credit card payments processed during shift
- Perform facility walk through every 15 minutes to ensure all equipment in in working order and that area is in an orderly fashion
- Fill out daily shift reports
- Responds to all requests and follow through to assure satisfactory outcome
- Offers client assistance when needed whenever possible
- Complies with all safety and security policies in accordance with AquaVie Fitness & Wellness Club
- Involves cross training into the other areas of operation
- Welcome and acknowledge all guests using AquaVie Fitness & Wellness Club approved terminology
- Adheres to policies of the facility
- Reports any incident or accident to the AquaVie Fitness & Wellness Club Manager
- Attend all staff meetings
- Assist AquaVie Fitness & Wellness Club Manager to support public relations requests for the facility and respond to all media leads
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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