Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Training and Development
Job Description
The hiring establishment is a luxury Spa and Wellness facility that offers guests a serene and rejuvenating experience through a combination of spa services, a full-service salon, a well-equipped fitness center, and recreational amenities. Known for its exceptional customer service and attention to detail, this company prides itself on providing a seamless and memorable environment designed to enhance the well-being and relaxation of its guests. This Spa and Wellness Center is part of a prestigious hotel or resort, distinguished by its commitment to excellence and luxury, catering predominantly to discerning clientele seeking comfort, exclusivity, and high-quality service.
The Spa Conci... Show More
The Spa Conci... Show More
Job Requirements
- No formal education required
- Minimum six months of experience in sales, guest relations, or spa services preferred
- Basic knowledge of spa operations, luxury hotel standards, and guest service etiquette is helpful
- First Aid and CPR certifications preferred
- Excellent customer service, communication, and problem-solving skills
- Ability to perform basic math functions
- Strong attention to detail
- able to remain calm during high-volume periods
- Ability to learn hotel phone and computer systems
- proficiency in Microsoft Office
- Ability to read and interpret safety rules and operating instructions
- must speak, read, write, and understand English
- Ability to work independently as well as collaboratively
- Flexibility to work weekends, holidays, and varied shifts
- Must maintain a clean, professional appearance
- Completion of all required training
Job Qualifications
- No formal education required
- Minimum six months of experience in sales, guest relations, or spa services preferred
- Basic knowledge of spa operations, luxury hotel standards, and guest service etiquette is helpful
- First Aid and CPR certifications preferred
- Excellent customer service, communication, and problem-solving skills
- Ability to perform basic math functions
- Strong attention to detail
- able to remain calm during high-volume periods
- Ability to learn hotel phone and computer systems
- proficiency in Microsoft Office
- Ability to read and interpret safety rules and operating instructions
- must speak, read, write, and understand English
- Ability to work independently as well as collaboratively
- Flexibility to work weekends, holidays, and varied shifts
- Must maintain a clean, professional appearance
- Completion of all required training
Job Duties
- Respond to guest inquiries regarding spa services, treatments, amenities, and policies
- Maintain up-to-date knowledge of all spa and salon offerings, staff specialties, fitness classes, retail products, and hours of operation
- Take and deliver messages promptly
- Promote upgrades and additional services to enhance the guest experience and drive revenue
- Provide guided tours of spa facilities and answer questions about property-wide amenities
- Schedule spa, salon, and fitness appointments while balancing workloads for maximum productivity
- Coordinate with group planners to ensure accurate booking for group reservations
- Confirm appointments and communicate any updates or changes
- Welcome and escort guests to lounges and relaxation areas prior to services
- Assist with product recommendations and retail purchases
- promote retail sales
- Restock retail displays, guest supplies, and amenities throughout the spa
- Explain facility features and fitness equipment use as needed
- Assist Spa leadership with daily administrative duties, including payroll cards and staff communication
- Complete required paperwork and report guest concerns or incidents to management
- Support meeting preparation and communicate upcoming events or resource needs
- Monitor all guest spaces-locker rooms, fitness areas, treatment rooms, and reception-to ensure cleanliness, organization, and proper stocking
- Coordinate with Housekeeping, Engineering, Front Office, and other departments regarding maintenance, VIP requests, and special needs
- Ensure retail areas remain clean, organized, and visually appealing
- Follow established procedures to open and close the facility
- Reconcile and balance daily sales, generate required reports, and maintain accurate records
- Perform guest billing, posting, and payment processing in accordance with hotel procedures
- Resolve guest concerns within scope and escalate when appropriate
- Report unusual incidents, missing items, or suspected theft to management or Security
- Follow all safety standards and wear required non-slip footwear
- Report safety hazards immediately and respond appropriately in emergencies
- Use required PPE and report damaged or ill-fitting equipment
- Follow HAZMAT and MSDS compliance guidelines
- Maintain regular and punctual attendance as an essential function of the job
- Assist with meeting preparation, VIP list updates, and follow-up on previous-day concerns
- Prepare reports and statistical summaries as requested
- Report maintenance issues, unsafe conditions, and accidents promptly
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: