Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Program
Paid Holidays and Vacation
Job Description
Our establishment is a prestigious five-star hotel renowned for its dedication to excellence and unparalleled guest experiences. We pride ourselves on creating a welcoming environment where both guests and employees thrive. Our commitment extends beyond hospitality, emphasizing employee growth through robust development programs and a supportive culture known as the Dream Maker culture. This culture prioritizes preparing, inspiring, empowering, and entrusting individuals, ensuring every member of our team is valued and motivated. We invest heavily in our people, providing competitive wages, insurance benefits including medical, dental, and vision coverage, and a comprehensive 401K retirement program. Additionally, we offer paid holidays... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 6 months experience as Spa Receptionist in a five stars spa or 9 months in a non-Five Stars Spa
- Previous experience with spa booking software such as Spasoft or others
- Proficiency in English language
- Ability to perform basic mathematical calculations
- Computer literate
- Ability to stand for 8 hours and climb stairs
- Ability to lift or move up to 50 pounds
- Ability to work in varying temperature and noise conditions
- Willingness to work evenings, weekends, and holidays
- Strong communication skills
- Ability to multi-task and work under pressure
- Self-motivated and proactive approach
- Flexibility to work variable schedules
- Ability to maintain confidentiality
- Positive and professional demeanor
Job Qualifications
- Reading, writing, and oral proficiency in English language
- A minimum of 6 months as Spa Receptionist in a five stars spa or 9 months in a non-Five Stars Spa
- Previous experience with a spa booking engine such as Spasoft or others
- Experience in guest service or similar experience
- Positive demeanor
- Commitment to spa needs, colleagues, and guests
- Provide legible communication and direction
- Compute basic mathematical calculations (add, subtract, multiply and divide numbers)
- Computer literate and experienced
- Must be willing to work a flexible schedule
- Must be self-motivated, proactive
- Must be flexible and able to work efficiently under pressure
- Must be able to multi-task
- Ability to perform job functions with attention to detail, speed and accuracy
- Prioritize, organize and follow-up
- Be a clear thinker, remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Understand guest service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent hotel data
- Fluency in second language, preferably Spanish, Portuguese or Russian
Job Duties
- Welcome hotel guests, residents and external guests to the spa and answer all inquiries for treatments or retail sales while observing set standards
- Have a complete knowledge of the treatments and services offered, and any promotions that may be offered at the time
- Responsible for driving the revenue of all business centres in the spa through effective scheduling, yield management and sales
- Ensure that all operational procedures, codes of conduct and standards of appearance for the spa reception operations are implemented and adhered to
- Organize scheduling and maximize use of time within the day
- Oversee the retail area and make sure guests are receiving a memorable spa experience in order to achieve spa financial goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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