Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
Bernardus Lodge & Spa is a luxury resort and spa located in the scenic Carmel Valley, California. Renowned for its serene environment, exceptional service, and commitment to guest satisfaction, Bernardus Lodge offers an exquisite blend of relaxation, rejuvenation, and refined hospitality. The resort features luxury guest accommodations, a full-service spa, fine dining options, and extensive recreational facilities. It caters to a discerning clientele seeking a peaceful retreat combined with top-tier amenities. Bernardus Lodge & Spa prides itself on creating memorable guest experiences by fostering a warm, welcoming atmosphere and maintaining high standards of service and care throughout its operations.
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Job Requirements
- High school diploma or equal to a GED
- Two years' experience in related field
- Must be able to lift 25 lbs
- Must be able to stand and walk for long periods of time
- Must speak and communicate in English
- Must be able to clearly communicate with guests, management and coworkers
- Must meet legal age requirements for the position
- Must provide valid document(s) to work in the US
Job Qualifications
- Preferred 2 years resort/hotel or salon/spa experience
- Previous reception and point of sale experience
- Excellent verbal, written, and communication skills
- Must be adaptable to change and be able to multitask calmly and efficiently, with an emphasis on follow up, cooperation, and courtesy
- Knowledgeable of the spa environment and experience
- Outstanding interpersonal, guest service, listening, and problem-solving skills
- Must be highly organized and detail oriented
- Knowledgeable of computer booking software, POS, and Microsoft office programs
- Must meet legal age requirements for the position
- Must be able to work independently
- Must provide valid document(s) to work in the US
Job Duties
- Ensuring consistency of service and safety protocols and guest satisfaction at all times
- Provide continuous communication throughout each day, providing constructive information to the back of the house team members, other Spa Concierge, and Spa Director
- Manage all phone and email reservations and all guest inquiries
- Operate point of sale system to ensure accurate transactions are made
- Actively sell retail and upsell spa services with a soft sales approach
- Provide detailed, personal care with each spa guest to ensure a 5-star guest service experience
- Manage spa appointment books for errors, rooming issues, or potential staffing needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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