Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) matching
Aflac Supplemental Insurance
Team member discount
Paid Time Off
Employee wellness programs
Job Description
Appellation is a culinary-focused hotel company that is dedicated to embracing authenticity and locality in every aspect of its operations. Known for its strong connection to regional character, community, and culture, Appellation crafts unique and exceptional experiences for its guests. The company prioritizes quality, ensuring that every element of an Appellation stay is thoughtfully composed and true to place. Among its various properties, Appellation Lodi - Wine & Roses Resort and Spa stands out as a premier destination. This resort is the perfect setting for romantic getaways, special occasions, business events, and more, making it a leader in hospitality and... Show More
Job Requirements
- At least 1 year customer service experience, preferably scheduling appointments
- possess professional telephone etiquette for booking appointments and guest requests
- be able to make sound decisions by anticipating guest needs
- ability to handle multiple tasks simultaneously while maintaining customer service
- possess general accounting skills as required for cash and credit transactions and daily closeout paperwork
- ability to prioritize, organize and follow up on tasks
- must maintain confidentiality of guest information
- be willing to work varying schedules including holidays
- be able to handle guests' complaints courteously and professionally and stay calm under pressure
Job Qualifications
- At least one year of customer service experience
- knowledge of spa services and products
- professional telephone etiquette
- ability to multitask effectively
- general accounting skills for cash and credit transactions
- strong organizational and prioritization skills
- ability to maintain confidentiality
- sound decision-making skills
- experience handling guest complaints with professionalism
Job Duties
- Promote and upsell spa services and retail products
- schedule reservations and confirm appointments
- provide answers to guest inquiries about services
- check in guests and process payments
- maintain positive and helpful attitude with guests and team members
- setup and breakdown of spa amenities
- maintain cleanliness and tidiness of spa facility
- assist with laundry duties and stock linens and supplies
- follow proper chemical handling and cleaning procedures
- handle complaints professionally and calmly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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