Spa Concierge

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

wellness programs

Job Description

HHM Hotels is a distinguished hospitality company known for its commitment to excellence and sustainable practices. As a leading hotel brand, HHM Hotels emphasizes delivering extraordinary guest experiences through a dedicated team that values people, service, and quality. The company actively promotes its Earth View program to ensure environmentally responsible operations alongside outstanding service standards. With a customer-centric approach, HHM Hotels has built a strong reputation for professionalism and innovation in the hotel industry.

The Spa Concierge role at HHM Hotels is essential to maintaining and enhancing guest satisfaction within the spa environment. This position involves greeting, registering, and ser... Show More

Job Requirements

College degree or comparable work experience
previous customer service experience or equivalent training
ability to stand for extended periods
capability to perform physical tasks including pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching
willingness to work varied schedules including holidays, weekends and alternate shifts
strong customer service orientation
adherence to company safety and sustainability policies

Job Qualifications

College degree or comparable work experience
previous customer service experience or equivalent training
strong communication and interpersonal skills
knowledge of hospitality industry standards and guest service protocols
proficiency in reservation and property management systems
ability to handle guest complaints professionally
basic bookkeeping and accounting skills
understanding of safety and sustainability standards
ability to work flexible hours including weekends and holidays

Job Duties

Greet guests immediately and offer assistance with their needs
make and confirm spa reservations
compute bills, collect payments, and make change for guests
transmit and receive messages using telephones or property management systems
receive and resolve guest complaints and elevate issues to management when necessary
perform bookkeeping activities, including balancing accounts and conducting audits
ensure high guest satisfaction scores and work towards increasing overall guest satisfaction
follow sustainability guidelines and practices related to HHM's Earth View program
practice safe work habits and adhere to MSDS and OSHA standards
perform additional duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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