Spa Concierge

Oceanside, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Flexible Schedule

Job Description

Grand Pacific Hotel Services LP is a distinguished hospitality management company dedicated to providing exceptional guest experiences across its portfolio, including the renowned Westin/Sheraton Carlsbad Resort & Spa. This establishment is recognized for its luxurious accommodations, top-tier amenities, and outstanding customer service. Located in the vibrant and scenic area of Carlsbad, California, the Westin/Sheraton Carlsbad Resort & Spa offers an inviting environment for both leisure and business travelers, blending modern comfort with the tranquil beauty of the Southern California coast.

The company prides itself on fostering a professional and welcoming workplace where employees are valued and supported. Grand Pacific H... Show More

Job Requirements

High school or equivalent education
1-2 years experience in a customer contact role
Ability to work a flexible schedule including weekends and evenings
Must be reliable and maintain a positive attitude
Ability to lift up to 40 pounds
Ability to stand and move around for extended periods
Must comply with grooming standards prohibiting visible tattoos and face/body piercings
Must attend monthly staff meetings
Regular attendance and punctuality
Ability to perform physical tasks like bending, stooping, and pushing carts
Must pass any required training and comply with all facility rules and regulations

Job Qualifications

High school or equivalent education required
1-2 years in a customer contact position required
Prior receptionist or coordinator experience preferred in a hotel, spa, fitness or related environment
Must possess excellent phone etiquette
Must have strong organizational and multitasking skills
Ability to handle cash and process transactions accurately
Proficiency in using spa management software such as Millennium and Spa Soft
Strong interpersonal and communication skills
Ability to work a flexible schedule including weekends and holidays
Positive attitude and reliability
Familiarity with Microsoft Office applications such as Outlook, Excel, and Word

Job Duties

Provide stellar customer service in a fast paced environment
Manage a three-line phone system using exceptional phone etiquette
Assist clients with retail purchases and make spa sales recommendations
Handle cash, check, room charge and credit card transactions accurately using Spa Soft software and a basic cash register
Accurately schedule spa service appointments using Millennium software
Accurately enter client data using Millennium software
Responsible for the opening and closing operations for the front desk area and the spa facility
Manage the daily flow of clients in the spa - be aware of who is in the spa at all times, what services they are scheduled for and that we are all meeting client expectations
Diffuse unexpected situations or problems pertaining to scheduling errors, cancelled appointments and equipment malfunctions
Handle customer complaints with care and consideration and provide an appropriate remedy for each situation as needed
Assist the spa supervisor and spa director with general administrative tasks
Maintain the cleanliness and order of the front desk, spa boutique, locker rooms and guest relaxation rooms
Prepare written correspondence through word processing and email formats with guests and for internal communications
Restock and count physical inventories for the spa boutique
Communicate and interact with all levels of staff
Moderate use of Microsoft Outlook, Excel and Word programs
Heavy use of Millennium spa management software
Coordinate daily operations with other concierge staff and spa departments
Coordinate and schedule repair and maintenance services and communicate with vendors as needed, with the approval of the spa director

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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