Spa Concierge

Oceanside, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $17.00

Work Schedule

Flexible

Benefits

Part-time employment

Flexible Schedule

Paid holidays

Employee Discounts

Training and Development

Positive work environment

team collaboration

Job Description

Grand Pacific Hotel Services, L.P. is the proud owner and employer of all associates working at the prestigious Westin/Sheraton Carlsbad Resort & Spa located in Carlsbad, California. This renowned hospitality establishment is synonymous with luxury, exceptional service, and a tranquil environment where guests experience the highest standard of care and relaxation. Dedicated to providing a welcoming and rejuvenating experience, the Westin/Sheraton Carlsbad Resort & Spa offers a wide range of amenities and services including a full-service spa, designed for guests seeking an escape from the everyday hustle and bustle. With a commitment to excellence in customer service and a strong... Show More

Job Requirements

Must be able to work a flexible schedule including weekend and closing shifts
Must be available to work 15 to 29 hours per week
Must be reliable and have a positive attitude
Must be available to attend monthly staff meetings
Must not have visible tattoos or face/body piercings while at work
Must be able to stand and exert mobility for up to 4 hours
Must be able to lift up to 40 lbs regularly
Must be able to push and pull carts and equipment weighing up to 250 lbs
Must maintain regular attendance and comply with resort rules and regulations
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
Must possess good manual dexterity and visual acuity
Must be able to communicate effectively with guests and staff

Job Qualifications

High school or equivalent education required
1-2 years in a customer contact position required
Prior receptionist or coordinator experience preferred in a hotel, spa, fitness or related environment
Ability to use Microsoft Outlook, Excel and Word
Strong phone etiquette and customer service skills
Experience with Spa Soft and Millennium software preferred
Ability to maintain a neat, clean and well-groomed appearance
Positive attitude and reliability
Ability to work flexible schedules including weekends, holidays, and evening shifts

Job Duties

Provide stellar customer service in a fast paced environment
Manage a three-line phone system using exceptional phone etiquette
Assist clients with retail purchases and make spa sales recommendations
Handle cash, check, room charge and credit card transactions accurately using Spa Soft software and a basic cash register
Accurately schedule spa service appointments using Millennium software
Accurately enter client data using Millennium software
Responsible for the opening and closing operations for the front desk area and the spa facility
Manage the daily flow of clients in the spa ensuring client expectations are met
Diffuse unexpected situations or problems pertaining to scheduling errors, cancelled appointments and equipment malfunctions
Handle customer complaints with care and provide appropriate remedies
Assist the spa supervisor and spa director with general administrative tasks
Maintain the cleanliness and order of the front desk, spa boutique, locker rooms and guest relaxation rooms
Prepare written correspondence through word processing and email formats for guests and internal communications
Restock and count physical inventories for the spa boutique
Communicate and interact with all levels of staff
Moderate use of Microsoft Outlook, Excel and Word programs
Heavy use of Millennium spa management software
Coordinate daily operations with other concierge staff and spa departments
Coordinate and schedule repair and maintenance services and communicate with vendors as needed with approval of spa director

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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