Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.50 - $20.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Flexible Schedule
Job Description
The Bay Club Company (TBCC) is a premier provider of luxury health, fitness, and spa facilities designed to create exceptional experiences for their members and guests. Known for their commitment to excellence and a culture rooted in strong core values, TBCC prioritizes an environment where team members are encouraged to embody the "Actions We Live By." These guiding principles include honesty, proactive ownership, humility with a strong work ethic, teamwork under one unified voice, and a persistent curiosity that drives continuous improvement. As an equal opportunity employer, TBCC embraces diversity and inclusion in all aspects of their operations. They foster... Show More
Job Requirements
- At least one year experience in the hospitality industry or related service position preferred
- Ability to read, understand and communicate information and ideas both orally and in writing
- Ability to utilize spa software program and email communication software such as Microsoft Outlook
- Ability to stand as needed
- Ability to deal with unpleasant or angry people and problem solve difficult situations
- Ability to manage cash and operate cash register
- Flexibility to work day and evening shifts, weekends, and holidays
- If applicable, Food Handler's Permit and Liquor License required or obtainable within 30 days
- Current CPR/AED certification preferred or obtainable within 30 days
Job Qualifications
- At least one year experience in the hospitality industry or related service position preferred
- If applicable, Food Handler's Permit and Liquor License required, or obtained within 30 days of employment
- Current CPR/AED certification preferred
- Knowledge of company policies
- Ability to read, understand and communicate information and ideas in writing
- Ability to understand and communicate so others can understand ideas and information
- Ability to utilize spa software program and email communication software such as Microsoft Outlook
Job Duties
- Greet members and guests upon arrival to the Spa
- Check guests into the spa and direct them where to go for appointments
- Book appointments and provide information about the Spa and services
- Accurately schedules, checks in, and checks out members and guests for appointments, services and products
- Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
- Operate cash register
- Process payments
- Manage/handle cash and balance cash drawer each shift
- Perform opening and/or closing duties, as required
- Answer and transfer phone calls
- Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and Relaxation Room
- Assisting with Laundry duties
- Communicate timely and follow up, as appropriate
- Provide membership sales team with guest/prospect lead contact information
- Active participation in required events, required programs, required meetings, and required trainings
- Maintains and provides excellent customer service at all times
- Greets all Executive members/guests by name when possible
- Accommodates and anticipates all Executive members/guests' requests expediently, courteously and in a gracious manner making them feel welcome and attended to
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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