Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Career development opportunities
Job Description
St. Regis Atlanta is a distinguished luxury hotel located at 88 W Paces Ferry Rd NW in Atlanta, Georgia. It is part of the esteemed St. Regis Hotels & Resorts collection, which boasts over 50 luxury hotels and resorts worldwide. Known for its timeless glamour combined with a spirit of innovation, St. Regis offers an exquisite experience marked by impeccable service and sophisticated elegance. The brand was founded in the early 20th century with the iconic debut of the St. Regis New York by John Jacob Astor IV and has since maintained a dedication to anticipatory service and refined hospitality.... Show More
Job Requirements
- high school diploma or equivalent
- less than one year of related work experience
- no supervisory experience required
- no license or certification required
- ability to handle cash and payment processing
- proficiency with reservation software
- effective communication skills
- ability to stand for extended periods
- ability to assist persons with disabilities
- adherence to company policies and confidentiality
- ability to move objects weighing up to 10 pounds
Job Qualifications
- high school diploma or equivalent
- less than one year of related work experience
- no supervisory experience required
- strong communication and customer service skills
- ability to use reservation software
- ability to handle cash transactions accurately
- professional and neat appearance
- ability to stand for extended periods
- ability to work effectively as part of a team
Job Duties
- Schedule services for individuals and large groups using the spa or beauty salon reservation software
- call guests to confirm scheduled services
- respond to questions about available services
- update the reservation and cancellation list throughout the day
- inform providers of last-minute changes and resolve scheduling issues as needed working with the supervisor or manager
- check guests in upon arrival, confirm their full name, and provide general orientation about the spa
- promote and sell spa or beauty salon services
- manage assigned cash register, ensure accuracy of money, secure change, and keep the register secure at all times
- process guest payments for spa or beauty salon services and obtain payment authorizations as required
- accept and record cash tips for employees
- balance, scan, and deliver receipts to accounting
- notify engineering about maintenance and repair needs
- report accidents, injuries, and unsafe working conditions to the manager
- comply with all company policies and procedures, maintain a clean and professional uniform and appearance, keep confidential information secure, and protect company assets
- greet and recognize all guests according to company standards, anticipate their service needs and respond accordingly, express genuine appreciation, assist guests with disabilities
- communicate clearly and professionally with others, handle telephones with proper protocol
- foster and maintain positive working relationships with colleagues
- adhere to quality assurance standards
- stand, sit, or walk for prolonged periods
- move, lift, transport, push, pull, and place objects weighing up to 10 pounds without assistance
- perform other reasonable job duties as requested by supervisors
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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