Job Overview
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Sustainability-focused workplace
Job Description
HHM Hotels is a distinguished hospitality management company known for operating premier hotel properties that emphasize exceptional guest experiences combined with sustainable practices. As a company, HHM Hotels has earned a reputation for its dedication to providing heartfelt service and operational excellence across its diverse portfolio. The organizational culture revolves around the principles of valuing people as their greatest capability, committing to serving with genuine care, striving for only excellence in service delivery, staying agile in a dynamic industry, and taking personal ownership in all aspects of their work. These core beliefs shape every interaction the company has with guests,... Show More
Job Requirements
- College degree or comparable work experience
- Previous customer service experience or equivalent training
- Ability to stand for extended periods
- Ability to walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Willingness to work holidays, weekends, and alternate shifts
Job Qualifications
- College degree or comparable work experience
- Previous customer service experience or equivalent training
- Strong communication and interpersonal skills
- Ability to multitask and manage time efficiently
- Knowledge of basic bookkeeping practices
- Familiarity with hospitality industry standards and sustainability practices
- Capable of working flexible shifts including holidays and weekends
Job Duties
- Greet guests immediately and offer assistance with their needs
- Make and confirm spa reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or the property management system
- Receive and resolve guest complaints, escalating to management when necessary
- Perform bookkeeping activities including balancing accounts and conducting audits
- Ensure high guest satisfaction scores and work to increase overall guest satisfaction
- Follow sustainability guidelines in line with the Earth View program
- Practice safe work habits and adhere to MSDS and OSHA standards
- Perform other management-assigned duties as required
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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