Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $19.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
The Boca Raton Resort & Club is a luxury resort and club located in Boca Raton, Florida. Known for its exceptional service and elegant atmosphere, this world-class destination offers luxury accommodations, a variety of recreational amenities, exquisite dining, and top-tier spa services. The resort prides itself on delivering a refined experience in accordance with Forbes Five Star standards, creating a peaceful and rejuvenating environment for all guests and members. As a prominent establishment in the hospitality industry, the Boca Raton Resort & Club maintains high standards of professionalism, excellence in service delivery, and a commitment to guest satisfaction. The resort's... Show More
Job Requirements
- High school diploma or equivalent
- CPR certification
- Proven customer service experience
- Ability to work flexible hours including weekends and holidays
- Ability to sit, stand, stoop, or bend for at least eight hours per shift
- Ability to lift up to 50 lbs
- Strong verbal and written communication skills
- Basic computer proficiency
- Ability to maintain professionalism in high-pressure situations
Job Qualifications
- Good interpersonal, organizational and professional skills
- Must be flexible and adapt easily
- Interested in health and wellness field
- Must be able to sit, stand, stoop or bend for duration of shift
- Excellent communication skills (English)
- CPR certified
- Ability to think and respond quickly to issues or guest needs
- Ability to handle multiple tasks
- Computer literate
- Attention to detail
Job Duties
- Maintain established resort and departmental policies, procedures, standards, and objectives
- Adhere to Club Rules and Regulations
- Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff
- Adhere to industry code of ethics
- Deliver Forbes Five Star service standards and protocols as outlined within the Job Scope 100% of the time while scheduled
- Adhere to all resort guidelines and policies including but not limited to proper entrance and exit of the spa through the Associate entrance
- Accurately schedule all Spa reservations, changes, or cancellations in SpaSoft, confirm reservations and inform guest of Spa policies
- Accurately process all billing and posting for spa and retail services
- Report any overages and shortages to supervisor
- Accurately explain spa treatment menu and packages to guests
- Provide spa concierge services including, but not limited to (resort directions, F&B reservations, laundry requests, etc.)
- Possess knowledge at all times of Spa Operations and clearly communicate information to guests (hours of operation, cancellation policies, special promotions, and groups in house, treatment menu, etc.)
- Greet and welcome all incoming and outgoing members, guests and staff in accordance to Resort Standards
- Monitor locker rooms, lounges, pool area when necessary
- Maintain a neat and organized front desk by wiping counters, keeping area clutter free and drawers and cabinets organized
- Maintain a clean, neat and organized lobby by straightening and picking up retail, handouts, flyers, etc.
- Properly open, maintain and close Spa according to standard operating procedures, complete daily checklists
- Respond to all member and guest concerns in a prompt, professional, calm, and courteous manner
- Respect guest confidentiality
- Sell spa retail products to guests and maintain retail display areas by wiping down counters
- Possess knowledge at all times of Spa products available in retail shop
- Use suggestive selling techniques in all situations
- Assist with mail orders and special mailings
- Assist in all areas of Spa operation
- Maintain a co-operative team attitude with co-workers
- Be aware of appearance, promptness, quality of work and attitudes with guests
- Maintain a safe and clean work environment by recommending all engineering work orders and suggesting improvements of procedures
- Maintain service standards
- Actively contribute to finding solutions for challenges
- Enhance professional growth and development through participation in educational programs, current literature, workshops and meetings
- Participate in all training sessions and demonstrate willingness to learn spa treatments
- Attend meetings as required
- Participate in training sessions as required
- Know emergency procedures of treatment areas
- Performs other related duties as assigned or requested by supervisors/managers
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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