Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $19.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
safe work environment
Job Description
The Boca Raton Resort & Club is a prestigious luxury resort and private club located in Boca Raton, Florida. Renowned for its exquisite accommodations, world-class amenities, and exceptional service, the resort offers guests a unique and unforgettable experience in a tropical paradise setting. With a rich history that dates back to 1926, the Boca Raton Resort & Club has established itself as a leader in the hospitality industry, consistently earning accolades such as the Forbes Five Star rating, which highlights its commitment to excellence in guest services and facilities. This resort encompasses a wide range of leisure and wellness options,... Show More
Job Requirements
- Excellent communication skills in English
- CPR certified
- Ability to think and respond quickly to issues or guest needs
- Ability to handle multiple tasks
- Computer literate
- Attention to detail
- Able to sit, stand, stoop or bend for duration of shift at least eight hours
- Able to lift 50 lbs maximum with frequent lifting and carrying of objects weighing up to 25 lbs
Job Qualifications
- Good interpersonal, organizational and professional skills
- Must be flexible and adapt easily
- Interested in health and wellness field
- Must be able to sit, stand, stoop or bend for duration of shift at least eight hours
- Excellent communication skills in English
- CPR certified
- Ability to think and respond quickly to issues or guest needs
- Ability to handle multiple tasks
- Computer literate
- Attention to detail
Job Duties
- Maintain established resort and departmental policies, procedures, standards, and objectives
- Adhere to Club rules and regulations
- Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff
- Deliver Forbes Five Star service standards and protocols as outlined within the Job Scope 100% of the time while scheduled
- Accurately schedule all Spa reservations, changes, or cancellations in SpaSoft, confirm reservations and inform guests of Spa policies
- Accurately process all billing and posting for spa and retail services
- Report any overages and shortages to supervisor
- Accurately explain spa treatment menu and packages to guests
- Provide spa concierge services including resort directions, F&B reservations, laundry requests, etc.
- Possess knowledge at all times of Spa Operations and clearly communicate information to guests
- Greet and welcome all incoming and outgoing members, guests, and staff in accordance with Resort Standards
- Monitor locker rooms, lounges, pool area when necessary
- Maintain a neat and organized front desk and lobby area
- Properly open, maintain and close Spa according to standard operating procedures
- Respond to all member and guest concerns promptly, professionally, calmly and courteously
- Sell spa retail products to guests and maintain retail display areas
- Use suggestive selling techniques in all situations
- Assist with mail orders and special mailings
- Assist in all areas of Spa operation
- Maintain a co-operative team attitude with co-workers
- Be aware of appearance, promptness, quality of work and attitudes with guests
- Maintain a safe and clean work environment by recommending engineering work orders and suggesting procedural improvements
- Maintain service standards
- Actively contribute to finding solutions for challenges
- Enhance professional growth through participation in educational programs, literature, workshops and meetings
- Participate in all training sessions and demonstrate willingness to learn spa treatments
- Attend meetings as required
- Know emergency procedures of treatment areas
- Perform other related duties as assigned or requested by supervisors and managers
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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