Fontainebleau Las Vegas logo

Fontainebleau Las Vegas

Spa Concierge

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Career Development
flexible schedule

Job Description

Fontainebleau Las Vegas is a renowned luxury resort and spa destination known for its exceptional service and elegant atmosphere. As a premier establishment in the hospitality industry, Fontainebleau Las Vegas prides itself on creating an unforgettable experience for its guests, ensuring comfort, relaxation, and top-notch care across all services offered. The resort offers a wide range of amenities including luxury accommodations, gourmet dining, entertainment, and a world-class spa that promotes wellness and revitalization. The spa itself is a tranquil oasis featuring an array of treatments and therapies designed to provide guests with a peaceful retreat from the stresses of everyday... Show More

Job Requirements

  • Must be at least 18 years of age
  • high school diploma or equivalent required
  • experience in a similar role preferred
  • proficiency in Microsoft applications including Excel, Word, PowerPoint, and Outlook
  • polished appearance and demeanor
  • excellent customer service skills
  • strong time management and multitasking abilities
  • attention to detail
  • problem-solving skills
  • ability to maintain integrity and confidentiality
  • flexibility to work holidays, nights, and weekends
  • ability to work under pressure in a fast-paced environment

Job Qualifications

  • High school diploma or equivalent required
  • experience in a similar role for a high-luxury salon and spa preferred
  • experience in high-volume luxury spa or resort preferred
  • must be proficient in Microsoft applications including Excel, Word, PowerPoint, and Outlook
  • polished appearance and demeanor
  • excellent guest and member skills
  • effective time management skills and ability to multi-task in a fast-paced environment
  • extraordinary attention to detail, while working under tight deadlines
  • ability to resolve problems to the satisfaction of both the guest and the company
  • ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
  • must be willing and able to work a flexible schedule to include holidays, nights, and weekends
  • ability to work in a fast-paced, busy, and somewhat stressful environment

Job Duties

  • Greet guests warmly, offering a friendly and welcoming atmosphere upon their arrival
  • provide information about spa services, treatment options, packages, and facilities to assist clients in making informed choices
  • assist guests in scheduling appointments based on their preferences and availability
  • manage the spa's appointment calendar, ensuring efficient scheduling and optimal use of resources
  • handle guest check-in and check-out processes, ensuring accurate booking details and a smooth transition for clients
  • address guest inquiries, concerns, and special requests promptly and professionally
  • offer personalized recommendations based on client preferences and needs

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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