Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.50 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
The Bay Club Company (TBCC) is a premier hospitality establishment renowned for delivering exceptional luxury experiences across its various clubs and spas. With a strong commitment to fostering a positive and inclusive culture, TBCC emphasizes values that shape its service standards and employee interactions. The company operates within the hospitality industry, specifically focusing on wellness, fitness, and luxury spa services, creating an environment that blends hospitality with high-end customer service. TBCC prides itself on a Code of Culture that guides employee behavior through its Mantra, Actions We Live By, and Pete's Promise, reflecting the organization's dedication to respect, responsibility, proactive... Show More
Job Requirements
- Minimum one year experience in hospitality or related service position
- knowledge of company policies
- ability to read, understand, and communicate effectively in writing
- ability to communicate and understand orally
- ability to use spa software and email programs like Microsoft Outlook
- food handler's permit and liquor license if applicable
- current CPR/AED certification preferred
- ability to stand as needed
- ability to handle unpleasant or angry individuals with problem-solving skills
- flexibility to work day and evening shifts, weekends and holidays
- ability to communicate with members and guests in person, on phone and email
Job Qualifications
- At least one year experience in the hospitality industry or related service position preferred
- knowledge of company policies
- ability to read, understand and communicate information and ideas in writing so others will understand
- ability to understand and communicate so others can understand ideas and information
- ability to utilize spa software program and email communication software such as Microsoft Outlook
- food handler's permit and liquor license required or to be obtained within 30 days of employment if applicable
- current CPR/AED certification preferred and will be provided within 30 days of employment
Job Duties
- Greet members and guests upon arrival to the spa
- check guests into the spa and direct them where to go for appointments
- book appointments and provide information about the spa and services
- accurately schedule, check in, and check out members and guests for appointments, services and products
- deliver exceptional service experience to members, guests, and associates with a goal of retaining guests for repeat business
- operate cash register
- process payments
- manage/handle cash and balance cash drawer each shift
- perform opening and/or closing duties as required
- answer and transfer phone calls
- assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and relaxation room
- assist with laundry duties
- communicate timely and follow up as appropriate
- provide membership sales team with guest/prospect lead contact information
- actively participate in required events, programs, meetings, and trainings
- maintain and provide excellent customer service at all times
- greet all Executive members/guests by name when possible
- accommodate and anticipate all Executive members/guests' requests expediently, courteously and graciously
- handle Executive member/guest complaints by acknowledging the problem and informing supervisor or Assistant Manager of Guest Services when necessary
- welcome all members to Men's Executive Locker Room and male guests to the Spa Locker Room
- provide Executive Locker Room tours of space and amenities and assist with locker rentals
- assist members/guests in ordering food and beverage
- monitor Locker Room for electronic devices and communicate with members why these are not allowed
- continuously circulate through assigned areas to pick up glass and dishware, trash, magazines and deposits towels, robes, slippers in appropriate laundry drop
- follow WA State guidelines for disinfecting and cleaning for all necessary items
- empty trash/recycle receptacles as needed
- notify Supervisor/Manager with all maintenance needs
- extensive cleaning duties
- flexibility in work schedule as job may require day and evening shifts, weekends, and holidays
- maintain cleanliness of Relaxation Room and stock level of items
- report any unprofessional behavior from guests or other cast members to management
- provide guests with spa tours if applicable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a focused job platform for restaurants and hotels.
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