Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.81 - $15.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Fitness club access
Professional development opportunities
Job Description
Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, a luxury hotel, a state-of-the-art fitness club, a rejuvenating spa, fine dining options, and more. We pride ourselves on providing an environment where both guests and team members can experience the highest levels of service and luxury. Our mission is to create memorable experiences that foster loyalty and satisfaction among our guests, making Flying Horse Resort and Club not just a place to stay,... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or spa reception preferred
- Excellent verbal and written communication skills
- Ability to interact positively with diverse guests and team members
- Availability to work one weekend day and holidays
- Strong organizational and multitasking abilities
- Knowledge of retail sales and POS systems
- Ability to maintain a calm and pleasant demeanor under pressure
Job Qualifications
- High school diploma or equivalent
- Previous experience in a hospitality or spa environment preferred
- Strong communication and interpersonal skills
- Ability to multitask and stay organized
- Proficiency in using point-of-sale systems
- Customer service oriented
- Friendly and professional demeanor
- Ability to handle confidential information with discretion
- Basic computer skills
Job Duties
- Warmly greet all guests and assist guests with any questions regarding services and products
- Answer the telephone and book all appointments
- Check guests into our computer system and check guests out which includes charging guests correctly
- Maintain the tidiness and organization of the relaxation areas and spa lockers located in the locker rooms
- Maintain the general cleanliness and organization of the reception area
- Maintain the flow of client appointments
- Stock reception area shelves with retail products and displays
- Review all chits at the end of each day for services
- Assist Spa Manager with client feedback and assist with needs for improvement as needed
- Foster and maintain a respectful and inclusive team environment
- Knowledgeable in products sold in the spa and sell products through our POS system
- Must be available to work one weekend day and holidays
- Stay up to date on marketing initiatives
- Perform both opening and closing duties
- Perform any other related duties as instructed by management
Job Qualifications
Experience
No experience required
Job Location
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