Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.75 - $26.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
employee wellness initiatives
Job Description
JW Marriott Chicago is a prestigious luxury hotel located in the heart of downtown Chicago. As part of Marriott International's luxury portfolio, JW Marriott encompasses over 100 beautiful hotels situated in prominent cities and prime resort locations worldwide. JW Marriott is dedicated to creating an exceptional work environment where employees come first, cultivating a community of trust, innovation, and genuine care. The brand honors the legacy of its founder, J. Willard Marriott, by emphasizing holistic well-being and offering employees rewarding opportunities for career development, training, and recognition. Working at JW Marriott Chicago means being part of a diverse and inclusive... Show More
Job Requirements
- High school diploma or equivalent
- less than one year of related work experience
- ability to stand, sit, or walk for long periods
- ability to lift and move objects up to 10 pounds without assistance
- excellent communication skills
- ability to handle phone calls professionally
- comply with company policies and procedures
- maintain confidentiality
- maintain a professional appearance
- work full time in a non-management role
Job Qualifications
- High school diploma or GED
- less than one year of related work experience
- no supervisory experience required
- excellent communication skills
- ability to handle multiple tasks efficiently
- customer service orientation
- familiarity with reservation software preferred
- basic math skills for cash handling
- ability to work in a team environment
- proficiency in following company policies and procedures
- bilingual abilities a plus
Job Duties
- Schedule services for individuals and large groups using spa or salon booking software
- call guests to confirm scheduled services
- answer questions about available services
- update reservation and cancellation lists throughout the day
- inform providers about last-minute changes and resolve scheduling issues
- check in guests upon arrival, confirm their names, and provide an overview of the spa
- promote and sell spa or salon services
- manage assigned cash drawer, ensure accuracy, obtain necessary change, and keep the drawer secure
- process guest payments for spa or salon services and obtain payment authorization as required
- accept and record cash tips for employees
- balance, scan, and deliver receipts to accounting
- notify engineering of maintenance and repair needs
- report accidents, injuries, and unsafe working conditions to the manager
- comply with all company policies and procedures
- maintain professional and neat personal appearance
- maintain confidentiality of proprietary information and protect company property
- warmly greet all guests according to company standards
- anticipate and attend to guests’ service needs
- assist guests with disabilities
- communicate professionally and clearly
- handle phone calls with proper protocol
- cultivate and maintain positive workplace relationships
- adhere to quality assurance standards
- stand, sit, or walk for extended periods
- move, lift, transport, push, drag, and place objects up to 10 pounds unassisted
- perform other reasonable duties as requested by supervisors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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