Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Retirement Plan
Employee wellness programs
team events
Job Description
The Biltmore Hotel is a renowned luxury hotel that prides itself on delivering exceptional hospitality and maintaining a five-star standard of service. Known for its elegant ambiance and world-class amenities, the Biltmore offers guests an unforgettable experience through personalized attention and refined comfort. It is a distinguished establishment in the hospitality industry that values tradition, quality, and guest satisfaction, making it a premier destination for travelers seeking luxury accommodations and top-tier service. The hotel emphasizes not only the beauty and comfort of its facilities but also the professionalism and dedication of its staff, who embody "The Biltmore Legend" through their... Show More
Job Requirements
- high school degree and/or GED
- minimum one year hotel, spa, or hospitality experience preferred
- ability to speak, read, write and understand English
- ability to compute accurate mathematical calculations
- ability to provide legible communication and directions
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize and organize
- ability to think clearly, remain calm and resolve problems using sound judgment
- ability to follow directions thoroughly
- ability to understand guest service needs
- ability to work cohesively with co-workers as part of a team
- ability to work with minimal supervision
- ability to maintain confidentiality of guest information and resort data
- basic typing skills
- moderate to advanced computer skills
- ability to work in a dynamic and constantly changing environment
- adept to multitasking
- ability to move, lift, carry, push, pull, and place objects up to 20 pounds without assistance
- ability to stand, sit, or walk for extended periods
- ability to reach overhead and below knees including bending, twisting, pulling, and stooping
- ability to use office equipment with finger dexterity
- good verbal communication, hearing, and visual acuity
- ability to adapt to moderate indoor temperature
Job Qualifications
- high school degree and/or GED
- minimum one year hotel, spa, or hospitality experience preferred
- ability to speak, read, write, and understand the English language
- strong mathematical calculation skills
- clear and legible communication skills
- attention to detail, speed, and accuracy
- ability to prioritize and organize
- clear thinking and sound judgment
- ability to follow directions thoroughly
- understanding of guest service needs
- ability to work cohesively in a team
- capacity to work with minimal supervision
- ability to maintain confidentiality of guest information
- basic typing and moderate to advanced computer skills
- adaptability to dynamic and changing environments
- adeptness at multitasking
Job Duties
- support company philosophy and culture through The Biltmore Legend on a daily basis to ensure guest satisfaction
- support the Spa Director’s goals and relay guest feedback
- ensure the reception area is always tidy, clean, and fully stocked
- follow all company and department standards and procedures, including leading hotels affiliation standards
- maintain a high standard of service throughout the spa as seen in BSOP’s
- assist in operations of all spa departments including front desk, retail area, relaxation and locker areas, prep area, sales and marketing, and spa suite
- report any dysfunctional equipment to Spa MOD
- maintain inventory of supplies as per inventory calendar
- attend daily, weekly, and monthly spa meetings and trainings
- assist with demonstrations, events, and trainings
- maintain high standard of appearance and personal hygiene
- act as first impression by warmly welcoming guests and providing tours for new guests
- oversee incoming and outgoing faxes and follow up when necessary
- handle all correspondence including emails and voicemails timely
- resolve guest comments and concerns appropriately, consulting leadership when needed
- use guest names appropriately and communicate relevant guest information to colleagues
- guide guests through booking process with personalized recommendations
- proactively record guest preferences and anticipate needs
- ensure seamless guest journey throughout the day
- maintain professional attitude with punctuality, appearance, and general manner
- organize appointment schedules to maximize time and profitability while prioritizing guest needs
- recognize importance of sales and achieve sales targets
- perform opening and closing duties
- understand spa software, treatments, and retail products
- prepare gift certificates and gift packaging
- stay updated on current spa trends
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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